Can't connect to server to update firmware

[NoPlex]

@WendellIA

I bought a NIB MyCloud and am trying to update the firmware but it keeps failing to connect to the server. Firmware version is 2.10.310

You should open a support ticket with WD Tech.

That firmware does not appear to be one for the My Cloud Home which is the subject of this subforum. The My Cloud Home runs on a different CPU, memory, HDD, emmc and OS than the one you wrote and is completely incompatible. You should head to the My Cloud Mirror’s legacy forum.

New Release - My Cloud Mirror Firmware Version 2.10.310 (10/21/2015)

WD is pleased to announce the release of the WD My Cloud Mirror firmware version 2.10.310. You can post your experiences in this forum. What’s new in this release: Resolved issue of Network connection failure on Android after firmware update Resolved issue of My Cloud device unable to reconnect to the new relay servers after relay fall over Resolved issue of Apache fail to start due to corrupted SSL keys Improved analytics support