If remote access and cloud access is enabled try first uninstalling the WD my cloud apps… all of them!
If you encounter an issue unistalling one of the apps follow Reny72 solution found here: link
Essentially using a windows uninstaller.
I had a similar issue and found that uninstalling the WD my cloud apps and then reinstalling them helped.
let me know if it works for you and kudos would be appreciate if it does. :)
