My cloud is still not working. Is it fixed?

These guys are corrupt just like the HDD that they stuck in the MCH. It is quite likely that if WDC had use a conventional magnetic recording (CMR) instead of a SMR (Shingled MR), the drive would not have failed under OS and NAS read and write condition in such a short time as in your case. This is why WDC settled a law suit and agreed compensation for those who bought a NAS (or alike) device having WD SMR drives.

You should read the kernel log from the debug_logs.zip and search for ‘ata-1’ and document a picture of what HDD you have in your MCH from the log. This way you can also make a claim against WDC for putting such a crappy drive in the MCH. You won’t get much money, but you may feel better. See this thread here: