Cannot access my cloud data via file explorer

[Bennor]

What specific My Cloud device do you have? The My Cloud Home is a completely separate device with different features/options than the My Cloud line. If you have a My Cloud Home, see the subforum for your My Cloud Home model.

http://wdstagingsplit.staged-by-discourse.com/c/home-cloud-storage

One thing to check when using Microsoft Windows. Ensure SMB1.0 is enabled. Microsoft disabled that option in recent Windows updates and in new Windows installs.

Western Digital Support | Western Digital

Other things to check in Windows.

Get My Cloud to show in Windows 10 File Explorer Network

Removed Info

Compilation of Windows 10 Methods, Steps and Solutions

Windows 10 Issues and Potential Solutions This posting pulls together, in one place, several of the methods, steps, and procedures used by others to resolve their Windows 10 / My Cloud issues or problems. Note: The compilation of methods and steps below may not solve your individual Windows 10 / My Cloud problem or issue. One cannot stress this enough, if you have not already done so read the WD My Cloud User Manual! UPDATE!!! Before trying any of the methods, steps or directions below, upd…