Do you know what is frustrating? The complete lack of support from Western Digital for MyCloud Home.
There are hundreds of posts on here trying to find help to recover important data without paying more than their device is worth brand new after the PCB fails or whatever. Yet WD sit there acting like there isn’t a problem and it’s our own issue to deal with.
There is no software I can find on the consumer market to fix the issue.
MyCloud Home hard drives fail or the PCB burns out and that’s it, data is lost and whilst on all other types of drive it is recoverable, for some reason it is not recoverable on WD Mycloud Home from what I can gather from my own research, except a few guides on “maybe” what will work.
Why has WD not responded to this blatent issue? Ever since my device stopped connecting to LAN after the PCB burned out, I’ve been unable to gain access. I’ve dismantled the drive and put it in a RAID enclosure and whilst this works for all other NAS devices, it doesn’t even register with WD NAS drives, and I know this because I bought a seperate mycloud home device to test it and the same thing happens. Nothing. It doesn’t even register. This is clear planned obsolescence.
Has anyone yet come up with a solution to recover data from the drive without having to pay a daft amount of money or risk damage to the drive by posting it to a data recovery centre?
Unfortunately most ‘Home’ users don’t understand the integrity and safety of their data and neglect to do sufficient backup before it is too late. A lot of problems with the MCH have been well publicized years earlier if one had paid attention and researched this subforum.
It is exceedingly difficult to recover data from the MCH SMR drive for the home users once the damage is done.
This is a little like asking, God forbid if one’s home burnt down, that what would one do to recover. A lot of owners would just move on if they didn’t have insurance (similar to backup for data).
Your situation has little to do with WDC or planned obsolescence. If you still had warranty, WD would probably had replaced your MCH free of charge, but usually not the data recovery service.
What you are asking is how to recover data from a hard disk drive that has a damaged PCB and that is beyond the technical ability of most DIY home owners and most forum members here will not try to tackle that. But you can get instruction from this thread:
You could start a new thread in that subforum or the internal Hard Drives subforum and with a picture of the PCB on the HDD and give as much information on the drive as possible.
It’s the WD Mycloud home pcb that’s shot not the one inside the hdd. The hdd is fine, it’s the pcb side that you plug th power lead and ethernet into that’s knackered
Your description suggested that the HDD did not even powered on, in the first post you wrote:
In any case, this suggests damage to the HDD (hard disk) whether on the HDD PCB level or on the disk platters that is not easily recovered and I suggest you seek an authorized recovery service if you cannot move on.
