You reposted the identical reply in 3 different threads without adding any new or background information in your description. Nobody here knows what OS you have and how you are connected to the My Cloud Home.
- The Clear Device Settings allows for device owners to reset system settings. Make sure you are logged into webapp as the device owner.
- Access to the local Dashboard setting is only possible with a ‘Local’ connection. The webapp will you tell you, under settings, (select your) MCH, the state of connection.
- Sometimes the router UPnP will turn on and off and Windows OS network UPnP will do the same, depending on the compatibility of the router. Sometimes this is normal.
- You will see connection fluctuate from ‘Local’ to ‘Relay’ and sometimes even ‘Direct’ if the router ports have been opened by direct setting.
- Nobody here knows what router you’ve got and how to fix that. You will have to try different routers and OS network settings.
Enabling Windows UPnP services is somewhat described here in this post:
