my 5TB WD passport drive stopped working and was asked by support to RMA it. I have dropped it off at a service center(India) and no updates ever since. It’s been 3 weeks, is this how long the RMA requests usually take with WD? Other brands usually issue RMA on the spot. Customer Care is of no help and I’m clueless about what’s going on because the status “Received/Processing” for more than 3 weeks. Any help is appreciated.
Hi @d3x,
Please be informed that we have shipped your product via CriticaLog courier on 18 March 2022 and shared the tracking details via email.
If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb
