4TB Passport ultra not supported

WD External Drives WD Portable Drives
1

I just picked up 2 of the 4TB passport ultra drives so I can store all my movies and music on them. I’ve been using 4TB Elements now for a long time and they work great with my Sony Blu-ray player. For some reason when I plug in the Passport drive I get “The USB device is not supported” I formatted both drives on the same PC and didn’t change a thing. What can I do to get my player to read the drive? FAT32 format is not an option because of it’s limits I can’t store any Blu-ray movies on the drives. Thanks

2

Hello,

Could be a power issue. The Blu-ray might not be providing enough power for the passport unit.

3

My other 4TB WD Element drives work perfect. It could be the the Ultra is slightly different.

4

Hi,

Those are different line of products, although, they are both portable drives.

Since the Passport works on a PC, that’s the only situation that could be happening.

5

Hello,

Did you format as MBR or GPT ?

6

I formatted it as NTFS but the partition style is default in GPT. My other 4Tb WD Element hard drive has a partition style of MBR but this style only works with 2TB or less so I have no idea how it’s working.

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