Arcus Milestone lost license (wd mycloud ex2Ultra)

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi you all i have a strange problem on my wd mycloud ex2Ultra
I have only 2 cameras attached and still i cannot see them anymore and get the message that the license has expired.

I tried to remove the app from the wd completle and reinstall but that does not work, i get instantly my cameras back but still the message that the license has expired.

I rather do not want to do a factory reset becausse of all my data.

does any of you have a solution.

Tnxs in advance

2

Hi wvdbroek,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=enhttps://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.

3

did this already they send me to milestone and milestone send me back to WD So …

4

Ok i got rid of this piece off … i was lucky to get a full refund after 3 months and i now bought the synology ds216play. hope this is a better solution for me !!

WD Support is really bad for such a big company !!

5

I have the same problem. WD send me back to Milestone and visa versa many times. I opened several cases but without succes. Arcus Software is simply not supported anymore. Very bad communication from WD, misleading advertising and awefull support. Now I am stuck with a NAS (MyCloud EX2Utlra) that can’t store IP camara’s at all.