Can see the files and the size but cannot open or copy

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I am using the My Cloud Home 3TB in a PC and Apple Macintosh environment. It just happened all of a sudden that I can connect to the Cloud and see the files and the size but cannot open them. How can I fix this problem. The important files are AutoCad files

2

Hi @Ishaq,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Hi! I have the same problemi: i can view all folders and file, but i can’t open It in local mode.

4

Same here.

Try to read or write a file says I do not have permission.