Cannot access dashboard since new Firmware Release 2.11.164 : SOLVED

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Problem and solution reported below

[PROBLEM]
I do not have access to my dashboard any more, and I believe this is due to the My Cloud Mirror Firmware Release 2.11.164 (3/30/2017). I remember I enabled the automatic firmware update option, however I cannot confirm this as I don’t have access to the dashboard.

I have tried the suggestion to use http://mydevicename.local without any success , and the next suggestion was to contact WD for support.

[SOLUTION]
How I solved the problem:
1- I have tried to reset the device (4 seconds reset) and the top blue light was blinking for more than 30 minutes - it was supposed to stop blinking at about 5.
2 - I removed the power cable from the device and plugged it back in .
3 - Waited for device to restart

[RESULT] - all lights back on blue - access to dashboard regained (checked the notification alerts: the soft restart was performed successfully- and the latest firmware was installed)

Best,
M

2

I’m having the same problem. Tried unplugging it but still nothing.
Mine shows firmware update successful of 3/31/2017

3

Hi there,
I reported the solution that worked for me in hopes that might be helpful for others .

My first step was performing a soft reset . Have you tried that before unplugging? Also I have unplugged it as the light after soft reset it was blinking for 30 minutes instead of 5 minutes.