Cannot access WD My Book Live Duo dashboard on Windows 10

WD Legacy Products My Book Live Duo
1

I have a MyBookLiveDuo NAS drive 3+3 TB. I can access the information on the drive via windows explorer and my Sonos system has no trouble accessing the MP3s on it. However I cannot access the dashboard on our new Windows 10 machines. We recently bought new computers.
I tried entering 10.1.1.12 and mybookliveduo into MS Edge, Firefox and Chrome on both computers. On all occasions I get the ‘Unable to connect’ screen after a minute or so.
I also went to wd2go.com and downloaded the app. When I run it, it shows my drive as one I previously connected to (presumably on my previous computer) but I get an error message saying ‘Cannot connect to this device’.

Can anyone help please? Looks like it is a Windows 10 issue but I’m not sure.

2

Hello,

What about using the device name to access the dashboard?

Are you able to ping that IP from the windows 10 computers?

3

I tried entering both MyBookLiveDuo and 10.1.1.12 if that’s what you meant but neither worked.