Cannot access WD MyCloud - it is discovered (by MyCloud) on my network - still can't access though

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi everyone, 

If anyone can offer advice it would be much appreciated

Since the OS update, I cannot access my MyCloud. It is detected on my network and all my other devices are running fine. If I disconnect the ethernet cable, wait a few minutes, then reconnect it I can access my MyCloud, but the connection soon drops out again…

Any advice?

Thanks :slight_smile:

2

Hi,

We have passed this along to support. In the mean time, have you tried performing a system only restore? 

3

Thank you for the maintenance notice. Yes I have tried a system restore. I can get the device to connect for a few minutes, then it just drops out. I have check my fire wall settings and I have checked my network for connectivity issues - but both are fine. I have only had issues since the OS update…

Really fustrated becuase I need mycloud up and running - and its just not