Cannot setup device and access web admin page

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a WD My Cloud attached to a campus network.
I ran the setup program, and it discovered the WD My Cloud (It displayed the correct SN no and IP at the screen). When I click next, the setup program showed me this:

543×366 10.7 KB

If I use browser to access the web admin page, it simply shows:
“Forbidden
You don’t have permission to access /UI/ on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

I have reset the device (power off method) a few times but still can’t solve the problem. Any idea about this? Thanks

2

Hello,

I recommend you contact WD support for assistance with this.

https://support.wdc.com/support/case.aspx?lang=en

3

Thanks. Will test it again by connecting to a router directly and if nothing changes then will seek WD support.

4

An update about my case: it seems that my problem is related to the campus network. Once I connected WD My Cloud to a local router directly, I could change the setting and used its smoothly.

But thanks again for your reply.