Can't acces from outside network but the drive is connected to mycloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi there,

Since 3 weeks I can’t acces my WD Mycloud EX2 ultra from outside my network.
I didn’t changed any settings since I installed it last years.

When I go to the dashboard - settings:
I can see it has an internet connection and WD Mycloud is ‘on’ and ‘connected’ (screenshot)

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16828×511 39.3 KB

Only thing I notice is that when I go to the network settings there is something ‘wrong’ with the info I see. (screenshot)
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37873×506 27.7 KB

Thanks in advance

2

Hi mvanimpe,

You can try to check with Google public DNS servers on a My Cloud EX2 in this concern. You may refer below article to use Google DNS server;

https://support.wdc.com/knowledgebase/answer.aspx?ID=17215

3

Cant mix Private subnets with Public ones.