Change in WD Discovery Support/Accessing Files from Mac Finder

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Western Digital Associates/Community Forum members,

I am writing about the email that I received on February 8 concerning the change in support for WD Discovery. In specific, I am wondering if I will be able to continue to use the app the way I have been. That is to say clicking on the entry for my My Cloud Home hard drive within the WD Discovery app popup window and having an instance of “My Cloud Home” appear in the sidebar of the Finder on my Mac and then being able to access the files on my My Cloud Home hard drive that way.

I think this sentence from within the email refers to the method that I cite above:

3. Local Access: Network Explorer (Windows) or Finder (macOS). Learn more.

That said, I am just looking to confirm this. Thank you for any insights you can provide on this matter.

Take care.

Dave Nolan

2

Hi @DragonValor,

Please refer to the article: How to Enable Local Network Access to Data on My Cloud Home and ibi Using the Dashboard: How to Enable Local Network Access to Data on My Cloud Home and ibi Using the Dashboard

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask

3

Keerti_01, hello there. As mentioned in my initial post, my question is will I be able to continue to use the app as I have been previously. This appears in the details of my post. I don’t exactly need support, but rather it’s really a question as to what will happen and be available after the “change in support” for the WD Discovery app. Can I ask you to circle back to the post and address my question there.

Thanks for your help with this. Take care.

DragonValor (Dave)

4

How can I access my saved files back again??