I upgraded my firmware, but was having trouble connecting. I rebooted mycloud device, and after about an hour of nothing I found some threads stating to unplug and disconnect the ethernet, so I tried that, and then had to wait about 15 minutes for the light on the cloud to turn blue, and about another 10 minutes to get anything to come up. However, what comes up is a screen showing a check mark for both the diagnosis and firmware in the device box on the dashboard, and absolutely nothing else, so it would seem all my settings have been wiped, even though I did not do a reset. Needless to say I am concerned that my data on the drive may be gone as well.
Sometime the DashBoard gets lag to display infos. Most importantly go and browse your smb shares (or ftp/sftp) see if there’s anything missing which makes me wonder why you open up this thread before checking in the first place?
You say you updated your firmware, after the update completed your My Cloud should have rebooted. If you have messages setup you should have received one showing the update was successful. See example images below.
My data was there after finally waiting a few hours, but the drive was still unbelievably slow. I ended up having to reboot again when the drive became unresponsive, and now I can’t connect at all, despite the light being solid blue on the front and all lights green on the back.
If you keep rebooting, you will keep restarting the MyCloud’s file indexing and thumbnailing processes, which take a lot of CPU and slow the device to a standstill. Power it up, then leave it alone for a couple of days.
These processes shouldn’t make the device behave like this, but they do. They can be turned off, if you want. Search for .wdmc in the forum.
Would this also effect being able to connect to the drive?
‘Connect’? As in Dashboard, SSH, file server or DLNA server?
Possibly…
The fact that, after some time, you were able to connect, but the device was slow, was what made me think of the indexing services. There may still be something unpleasant going on; Try SSH login (when you get access again…) and run ‘top’ or ‘ps’ commands to find out what the processor is doing.
So WD finally responded to me and there thought is the drive needs to be replaced. Obviously, my concern is for the data on the drive, and not the drive itself. So now I have to look and see if there is a way to access the drive itself, even if that means opening the device, and try to extract the data from the drive, since it apparently will no longer connect through the WD software built into the drive. Don’t know if this is even possible but my IT support at work thinks they may be able to do this.
Since I can’t connect to the device, I can’t SSH into it (at least as far as I can tell). If I try to ping the device it tells me host not found.
I don’t know if there is any way to utilize the usb connection to access the hard drive. If not, my only remedy may be to crack the device open and try to connect directly to the hard drive?
Try a arp -a from a command line. This will list all of the devices on the network.
Look for the mac address of your My Cloud. Then try to ping that ip address. If you have the blue light and the lights in the back indicate that the network is working. The My Cloud should show up on the results of the arp command.
Don’t see the device. None of the IP’s match what shows on the MyCloud desktop login - assuming that the login was a static IP. If anything, I don’t know what the last line from the ping refers to, but if it were what the myCloud is returning it doesn’t look good to me.
Your output shows that you have three devices on your network .18 .164 .165. The .1 is the router. Do you have three network devices plus the My cloud? Also these are not DHCP assigned addresses.
I know I have a Time Capsule, and .165 is a network printer. I also have a PC connected to my home network, and I’m guessing that would be the one with dan-pc (.164). However, no sign of the myCloud, and the only thing WD could offer was to replace the drive, and to contact recommended 3rd party companies to try data recovery.
I find it hard to believe that the My cloud would boot up to a blue light and not have assigned a IP address. Do a google for find macaddress. There is a utility by lizard systems. It is a paid for program but has a trail period. Get this program and have ot scan your network for mac addresses. Hopefully this will find your My Cloud.
If a network device cannot obtain an IP address when configured to obtain an IP address automatically it will often self assign an IP address, often one that is outside the standard 192.168.1.x or 10.0.0.x range, sometimes that self assigned address will be in the 169.254.0.x range. When it does so accessing on the network becomes difficult unless one sets their computer’s network card/device IP address to the same range as that used by the network device.
Here are couple of other things to try. You can try a netstat -r Look for your mac address. Another thing you could do is down load wireshark. It is a network monitor program. When you have the monitor working. They say to plug the My Cloud directly into the pc running wireshark. If the My Cloud has a static ip it will broadcast the address. If it is set to DHCP it will request an address.
The netstat -r doesn’t reveal anything new. I have downloaded and installed wireshark. Now just to be clear, I am taking the ethernet cable out of my router and connecting that directly to my laptop? It is looking for a filter name - not sure what to enter - there is nothing in the dropdown box.
