Dashboard connection

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

have moved house and havent used Mycloud for ages ,can access files through desktop but cannot access wd dashboard anymore,do i need to do the 40 reset ? my computer knowledge is v basic so i may be missing something obvious, when i click on the dashboard icon it times out and is unable to locate

cheers

2

See the following WD Support documents detailing how to access the My Cloud and how to reset the My Cloud:
https://support.wdc.com/knowledgebase/answer.aspx?ID=13965

https://support.wdc.com/knowledgebase/answer.aspx?ID=13986

Generally its a good idea as a troubleshooting step to perform a 40 second reset of the My Cloud when having access issues. Could be the IP address settings for the local network have changed or one set a static IP address within the My Cloud (and forgot the address) rather than reserving the IP address within the router’s DHCP server.