DataVolume doesn't exist error - SSH not accessible - Any ideas?

Community Archives WD ShareSpace
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I see that the DataVolume failure is a common problem with the Sharespace. I noticed that some people have rebuilt the array using SSH access, but although Putty lets me type in a username, admin, it will not accept the password, welc0me, and brings up an Access Denied message.

My unit is on FW 2.1.92.

Anyone got any bright ideas?

UPDATE:

I fixed it thanks to some of the advice in this thread - http://community.wdc.com/t5/WD-ShareSpace/Datavolume-doesn-t-exist-message/td-p/4440/page/2

None of the solutions on that page worked per se, but googling around the subject and trying various things did the trick. If you’re suffering from the DataVolume doesn’t exist error, there is hope. DO NOT RESET THE SHARESPACE!

The data on 1 of the 4 drives had gone bad, but the RAID controller was just refusing to do anythign about it - hence the DataVolume failed error. The drive itself is fine. I think all i had to do was remove the offending drive using the ssh client and reboot. Post-reboot, I had to ‘clean’ the ‘bad’ drive and let it recover itself.

PS. SSH access requires the following username and password, I spent ages using admin and wondered what I was doing wrong:

username - root

password - welc0me

Any questions, please ask.

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Thanks for providing the excellent instructions. I’m sure this will come in handy for someone down the line :slight_smile:

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it s the worst drive.

after i copied all my data on to my book world edition 2 it showed up a datavolume doesnt exist message. satus of both drives is “good”.

so i bought another my book world edition 2 and put in my old drives. didn t work

i m usin raid 1 mirror set. i wanted my data to be safe. now it s all gone. thx WD

i also tried to acces thru ssh and managed to log in, but i couldnt see my data.

how can i recover my data, does anyone know?

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@SashaMuller - I had the same issue, a few months back and was able to recover, but as the linked post points out it is only a temporary fix. 

According to the release notes, the latest firmware should fix this problem…we’ll see. 

I did a firmware update, and then a Factory Reset, hopefully there are no more issues.

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so what is there to do to recover the data of a mirror set raid 1?

seriously dont know how to do it. the manuals always have a /bleeep/ in it so it’s even tougher to understand for a noob.

i manage to access thru ssh with winscp. i dont know how to proceed from there tho.

any help here?