Yesterday I posted a message in this forum calling on other dissatisfied My Cloud customers to share their expereince on the product review sites of WD’s major online and retail distributors (AMAZON, WALMART , BEST BUY) and you have chosen to delete it. I understand the logic behind policing such negative press on a WD administered forum, but I sugest you have a look around.
The whole forum is full of posts from customers who are fighting with a deficient product, strugling to get the device to work as advertized. There are numerous post calling on WD to resolve the firmware issues and all kinds of posts from people describing dodgy patch solutions that can threaten to brick the devce, and void the warranty.
There are very real issues with the MyCloud product and yet WD is not providing any response. A message as simple as " We are aware of the issues, and a upgraded firmware is expected in two weeks" would be welcomed in this forum.
Hi cahoots, I’m sorry to hear that you have experienced issues with your product. As you have already mentioned you can see other examples of other users offering their opinions about all WD products. All of these posts are left untouched unless they violate the community guidelines in some way. As moderators we are constantly monitoring the community for issues, and all of them are forwarded to support, you can see that we also post direclty on the threads sharing this information. We have also forwarded your case to support for further help, please check your private messages.
The functionality of the product is atrocious and the documentation is not clear. It’s easy to get set up from a very basic standpoint. I’ve worked with computers since 1980! This is one of the worst technologies I’ve used in probably 10 years and many forum posts confirm my experiences. I’ve only kept the product because after making the purchase I needed to get data over to the device quickly to free up space on my laptop so I could get to a project. I don’t have time to take it back and am too far invested in it now. Had I taken the time to do my homework, I would have avoided the solution. But I trusted WD after using WD products for decades now. I’m a fool.
That’s the major problem with WD, they have a forum but don’t get involved in it. Instead of having an actual techinician from each product group spend a few minutes each day replying to threads with sound advise on resolving ongoing product issues, they leave it to other forum users to suggest solutions that seem shady at best and oftern as you correctly stated potentially violate product warranties. Nobody wants to take advise from some untrusted source, it’s the WD forum, give us some actual solutions from WD. How hard is that? I’m sure many WD employees spend more time wasted each day screwing around with other employees then the time it takes to respond to a few forum questions and actually help your customers resolve ongoing issues.
That’s the major problem with WD, they have a forum but don’t get involved in it. Instead of having an actual techinician from each product group spend a few minutes each day replying to threads with sound advise on resolving ongoing product issues, they leave it to other forum users to suggest solutions that seem shady at best and oftern as you correctly stated potentially violate product warranties. Nobody wants to take advise from some untrusted source, it’s the WD forum, give us some actual solutions from WD. How hard is that? I’m sure many WD employees spend more time wasted each day screwing around with other employees then the time it takes to respond to a few forum questions and actually help your customers resolve ongoing issues.
We’ve never stopped supporting our customers. All you need to do is contact us. You can do it by email or phone. The community was never meant to be the place we provide technical support. Furthermore, we do pay attention to what is going on in the community. And, frankly, if your problem is a firmware related issue, like the bash vulnerability issue, then not even our support agents are going to be able to help you.
Furthermore, to knock all our community members as untrusted sources is both harsh and untrue. There are many contributing members in this community who know more than enough to help with many issues. And many of them are actually beta testers for our products. They contribute a great deal more to this community, as well as to this company, than you can imagine. And those that hang around helping other users out are very responsible with what they share.
It’s sad to me that you miss the point of what community is about. Hopefully, you haven’t shot yourself in the foot by ragging on this one.
