Device name password and can't get into my cloud remotely

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I bought my Cloud recently and my iphone cannot access my WDMycloud remotely. But when I hook my iPhone via the same wifi router connection, it works fine. What is the cause of the issue please?

After I rest my cloud machine and the password is set to none under my device name. How can I set back a password for my log in for my device name?

Thanks for the help

2

Have you read the My Cloud User Manual (WD Documentation) for basic directions on how to setup the My Cloud using the My Cloud Dashboard (via a web browser) and for basic directions on how to configure and setup Remote Access?

Or see the following WD Support documents:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10420

WD Learning Center - Access Using Mobile Apps

1 Like
3

Dear Bennor,
Thanks for your advice!
I did but not working. After reading the forum, I switch off the cloud access in the setting of the dashboard and on again, I can access and autoupload my photos into Mycloud.
Thanks!
Danny