Different folder contents when logged in remotely from different PCs!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi all - first post. Hope the community can help as WDs support system is useless.
When I log into My Cloud from my PC at work, one folder contains over 60 files - as it should. I added a file this morning, and it’s there also as it should be.

I then logged into My Cloud from my laptop, and when I look into the same folder there are only 30 files there. All of the others are missing. How can this be possible?

Thank you.

2

You need to SSH into the My Cloud. cd to the folder in question. Then do an ls -l
his will list all of the files along with there size and ownership. See if all of the files
have the same owners.

3

Hi, thanks. I don’t know how/ don’t understand

“SSH into the My Cloud. cd to the folder in question. Then do an Is -1”. This has absolutely no meaning to me.

One of the problems with My Cloud is it’s sold as a street consumer item but you need a PhD in computer science to actually use it. I also don’t get why there would be any difference signing in from one PC vs another. That’s like entering a web URL and getting to different web pages from two different PCs.
Thank you kindly.

4

That is not a 1.

That is a lowercase L

For even more detail, do this:

ls -ll

It will list files, sizes, creation dates, ownership, and any symbolic link relations.

Also, a degree in computer science is not needed, but a passing understanding of how a linux box works kinda is, since that is what this really is.

In a nut shell, it looks like files were created by different linux users. (The OS uses special users and groups that are baked into the box for various purposes, most notably to give running software an identity to run under. Files created by those pieces of software will have the file’s ownership assigned to that user account they were run under. Samba, the window file share service, respects linux file ownership and permissions. If the samba user you are logging in as does not have appropriate access to the file, samba will restrict that access. This includes read access. Without read access, you cannot see the file.)

We just want to see what users are owning what files. We will help you fix any problems, but we cannot fly blind. The most common cause of mixed ownership comes from using both windows file share, and using the wdsync utility to copy/move files. The wdsync program uses a different software process running on the mycloud than does the windows file share, and it runs under different user credentials. As such, files created with the wdsync program inherit different ownership and permissions than those created using the windows file share features. This has been a problem in the past, and if you like, I can link you to the thread where it came up.

As for what SSH IS, here is a quick primer.

SSH is a protocol for accessing the hidden command line interface of the mycloud’s linux OS. You have to enable it in the web GUI, then you connect to it using something like PuTTY. For the curious, it stands for (S)ecure(SH)ell. Another term for a command line prompt is a “shell”. SSH uses encryption to assure that your activity with the remote shell is prevented from being eavesdropped on, hence the “secure” part.

Basically, we need you to get access to the command line so we can help you do some actual administration of your system.

5

Sigh…

  1. I put 60 files in folder A.
  2. Folder A shows 60 files when accessed from home “host” via mapped cat5 cable, or from PC X at work.
  3. Folder A shows 30 files when accessed from laptop (while sitting at home).
  4. 30 files are “missing” only because I am trying to access them from a different machine, with all the same credentials and permissions.

The files are all mine, and were not created by anyone else. I don’t share them with anyone else. I am the only one who has access to them. “I, Am, Their, Father”. I am trying to access them from My equipment, with My credentials - the exact same ones used from PC X.

Don’t give a *** what SSH means, don’t give a *** what PuTTY means, and don’t give a *** whether it’s Linux, Dooonix, or PeeniX based. My files ought to be there no matter where I try to access them from.

“Lost…In…Space…”

[Chuckle]
Thanks.

6

I’m sorry bro, but those tools are what are needed to diagnose your problem. If you can’t or wont pick up those tools, we can’t help you further. We would like to help you, but we aren’t wish granting genies r something.

7

Thanks.
The whole thing is backed up.
I’ll put it in the driveway and run over the POS with my 3/4 ton RAM (a pickup truck). Might even skidmark it to oblivion. If anything twitches I’ll give it a pop with the sledgehammer I keep in the bed.

Biggest waste of money perhaps ever - well maybe not…

Should we have to get a degree in opthalmology to wear glasses?

My life is packed full of other things far more interesting and infinitely more important than learning how to troubleshoot a garbage server.

Let me conclude with: I have a deep and genuine appreciation for you folks that talk this gibberish and actually understand networking, protocols, HTTPPSSsses, SSH, PuTTY, etc. YOU make the whole world so much richer. Without you 99.99% of us would have no way to deal with it, and would be back in the 80’s technologically. THANK YOU!

8

It is a waste of money to destroy it. There are problems with the units
but they do work.

9

Indeed. It is not the hardware’s fault that WD put crappy software on it. Owning the unit makes it all better.

I am very happy with my Gen2 still. I recently had some fun with the custom debian I installed on it, installed qemu, and installed a retro copy of netware 5.1 just for shits and giggles. (Used vnc backend for video device, since qemu has a built in vnc server) Slow, but works. I think I will put a retro copy of NT4 on, and use it as an old (but serviceable) domain controller. (the emulation speed is too weak to do more modern MS servers. NT4 expects an early pentium class system, which is about what qemu is able to provide on the gen2 hardware.)