My media hub is having this power problem, I posted on page 27 of the thread which now seeems to be locked? I know WD has people reading this forum, you’d think I’d get a PM from someone telling me how to get this problem rectified?
I don’t have time to read every post of every detail on how to get this resolved, THEY know I’m having a problem, they have employees sitting their reading our posts, is it too much to ask that they contact those of us with the problem on how to get thinfgs fixed up?
The community forums are not an official WD “support” branch; the purpose of this forum is for users to share experiences and solutions and help each other.
Some WD staff do post here to offer insight on certain issues and they do take notice of issues that seem widespread. But it’s extremely unlikely you’d ever be contacted directly after posting an issue here.
If you want direct support from WD, you need to call them.
Hey Pixel, I wouldn’t be too sure of that disconnect between this forum and WD. That thread that got closed was because I posted something highly critical that referenced legal action, posts that were deleted. I got some very interesting PMs almost immediately from WD employees. They supply the bandwidth and the technical effort for this forum to exist. To say it isn’t official is disingenuous at the least. I questioned why they closed the thread if the offending posts had been deleted. I’m still waiting for an answer.
The reality is that although they have said they will replace units with the power button issue, they have yet to define what the problem is or provide a lasting fix as evidenced by the many who have had a reoccurence of the issue after having been given a replacement. I do not want to go through the hassle of a return only to have the problem happen on the replacement.
The intent of my post was to clarify that this is not a support forum run by WD SUPPORT staff. It is primarily a user-to user forum that is moderated by WD and has some WD engineers posting occasionally.
To suggest that it’s an official support forum and imply that users should expect a similar level of service as WD’s telephone and other web support services is misleading. Nowhere on this forum does it state or imply that posting here will get you a response from WD for your specific problems.
As for your posts being removed and a thread locked, that’s what happens when you break the rules, albeit unintentionally. Try similar posts on Xtreamer’s forums and I doubt you’d still have an account with which to complain about it.
Some people always mistakenly perceive this forum as technical support. This forum is made by WD for users helping other users of their product not technical support so don’t expect them to help you directly. If you want to be helped directly, contact their technical support. If you want to find solution here, read every post. It is not WD’s fault if you don’t want to read every post here. But to summarize, people who are having that power problem has two options. One, try doing the remedy that I suggested in page 7 of that thread, here’s the link http://community.wdc.com/t5/General-Discussions/Help-Hub-powers-up-WD-light-flashes-then-powers-itself-off/td-p/104158/page/7 . Two, do WD’s official fix which is to RMA the device for a replacement.
In fairness to WD, their employees here in this forum can be very helpful if you allow them to help you. I myself, had been helped by a WD employee to replace my hub at no extra cost which is having the same power problem and the replacement unit has been great, not having the same problem as before so that indicates the the problem might not reoccur if you’re concerned that the problem will reoccur. I believe others too are helped that’s why I saw kudos being received by a WD employee in that thread.
God, I’m really worried. I live in Mexico and my new WD Live Hub is starting to have the same problem (turning off and on); I’ve read that some people have had their unit replaced, but if understand it correctly, I would have to pay for the shipping myself, which poses a problem for me: It took me QUITE a while to save up to buy this device, I really don’t have any spare money to spend on shipping charges…
Is there anyway that this problem could be resolved by some sort of firmware update or something??
I really love this device and I would just hate to be stuck with a “lemon” just because I can’t afford to have it replaced!!!
My media hub is having this power problem, I posted on page 27 of the thread which now seeems to be locked? I know WD has people reading this forum, you’d think I’d get a PM from someone telling me how to get this problem rectified?
I don’t have time to read every post of every detail on how to get this resolved, THEY know I’m having a problem, they have employees sitting their reading our posts, is it too much to ask that they contact those of us with the problem on how to get thinfgs fixed up?
God, I’m really worried. I live in Mexico and my new WD Live Hub is starting to have the same problem (turning off and on); I’ve read that some people have had their unit replaced, but if understand it correctly, I would have to pay for the shipping myself, which poses a problem for me: It took me QUITE a while to save up to buy this device, I really don’t have any spare money to spend on shipping charges…
Is there anyway that this problem could be resolved by some sort of firmware update or something??
I really love this device and I would just hate to be stuck with a “lemon” just because I can’t afford to have it replaced!!!
The only thing you can do is contact the Mexican WD support and find out what to do.
If you have two SATA ports on your computer, you can do a direct copy of one drive to the other.
If you do NOT have SATA ports, then you could ask for an advance replacement, and swap your old drive into the new box, then use your computer to copy the files over to a temporary location, then replace the new drive back in the new box and copy them back.
I called them today, the guy told me they never have a problem with these, I told him there’d lotsa people on here having the same problems.
He told me to take the unit to a data recovery place to get the old files off, that I would not be able to do it myself. I said it’s just a SATA HD, not that big a deal but he said it uses a different file system or interface or something. What kinda file system is the HD?
Anyhow, once you agree they send out a new unit and you have 30 days to get the old one back to them, they also take your credit card info to bill you if they don’t get the old one back. We’re going away on the weekend for 3 weeks so I’ll do this when I get back.
BTW, the HD in our HP desltop packed it in on the weekend too, bad luck eh?
