This will probably be the only thing I ever post but I need to rant about the bsolutely appalling customer service I have been suffering from WD.
Bought a WDMyCloud 3Tb drive in April 2014. Data transfer rates were incredibly slow so contacted WD and they finally agreed that the drive was defective. We agreed they would send a new drive and i would return the old one. having set up the new drive and reformatted the old one WD wanted me to stand the cost of returning a product to the that was faulty. No WD! its your product you pay the postage!
I have now had to involve my credit card company as WD have charged more than they quoted (and I agreed to) in order to not ave to return the defective drive.
The latest e-mail from WD beggars belief;
"Additionally we charge or reserve an amount higher than the price of
a drive to discourage customer to use ADV RMA as way to purchase drive directly with our swap services.
Therefore in order to help you, the admin department agreed with these 2 solutions :
a)The first option is that we can offer you the Refund of 35 USD however no further
requests will be accepted and warranty will be void because you did not return the drive.
b)Our second option is that the admin department can offer you is to Refund of 210 USD if you us sends back the drive we shipped via ADV RMA.
Warranty will not be applicable because, in this case, you would not have any drive in your possession."
Can anyone explain option (a) please? It seems that warranty is void because I didn’t return the drive but had I returned it I wouldn’t have a drive therefore warranty wouldn’t be an issue!!!
This has got to be the worst company I have dealt with in many years.
Anyone out there suffered similar appalling CS?
