DS 6100 - Ethernet Port 2 Disconnected problem

Sharing my DS6100 problem, so others can Google this in the future.

I originally just had one port connected, Ethernet #1.  Life was good.  It had a static IP, everything worked perfectly.

This morning I tried to conect Ethernet #2, just to see how that functioned, and test it out.  Ethernet 1 is a fixed IP, Ethernet 2 grabbed a new DHCP IP.  Everything seemed OK (at first).

After my test I tried disconnecting the Ethernet 2 cable.  Error messages happened and the warning beep sounded.  No problem I’ll just disable Ethernet 2 from the Control Panel.  Not so fast my friend, still same problem on reboot.  Every reboot re-enabled the Disabled Ethernet 2, port then the Sentinel complained about the cable being unplugged.

It also caused other odd problems, sluggish Dashboard – monitor, confused my RDP on the LAN, etc…  

I called WD Sentinel support.  After elevating it, the guy said put Ethernet 1 back to DHCP, let it get a new IP, then unplug Ethernet 2 and shut the machine down. Restart and it will ignore Ethernet 2 like when it was new, then I can change back Ethernet 1 to a static IP.  This did not work…  It still knew Ethernet 2 had been plugged in before and insisted it be connected again.    Arrrgh.

Long story short there is a Registry Entry (unique to the WD Sentinel) that controls this behavior (knowing both ports have been connected simultansously at least once, then complaining about it), see below. 

I changed that registry entry and it FINALLY went back to ignoring Ethernet 2 beinc unplugged.  It is now behaving like it did out of the box, which is what I wanted.

Messages in Dashboard → Monitor → Details:

Ethernet port 2 is disconnected (after previously having two ports simultaneously connected).

If one ethernet link is connected:

   1. Connect ethernet cable to disconnected link port.
   2. Connect this cable to switch on same network as connected link.

or if neither ethernet link is connected:

   Use Windows Network Troubleshooting at Control Panel → All Control Panel Items → Troubleshooting ->Network and Internet


Here is how you fix this whole problem:

Regedit → Find and edit the following DWord (from 1 back to 0)

HKEY_LOCAL_MACHINE\SOFTWARE\Western Digital\Sentinel\EthernetLinkMonitorProvder\NetRedundancyActive  REG_DWORD 0x00000001

Change from 1 back to to 0.


Thread can be closed… 

1 Like

Kewl and Shucks LOL

My DX4000 has started sending me emails that redunandt power 2 is not connected.  Well that is true, but I am tired of the constant emails.  I don’t see a reg entry for that…

Anywho, Thanks for the info !!

1 Like

Exact same problem I had, this will fix it:

Here is how you fix this whole problem:

Regedit → Find and edit the following DWord (from 1 back to 0)

HKEY_LOCAL_MACHINE\SOFTWARE\Western Digital\Sentinel\EthernetLinkMonitorProvder\NetRedundancyActive  REG_DWORD 0x00000001

Change from 1 back to to 0.

Hey can you click my star too?  :wink:

glady click your star if you fix it !!!

Mine is not ethernet, it is POWER.  It is also a DX4000 but the reg keys are a lot alike

Bummer, sorry.  I’d guess there was a similar registry key somewhere.

I think you deserve a star anyway.  Great Find !

Thank you!!

Sadly WD Tech support was no help on this.  To be honest they have been very little help on any issues with the DS6100. 

Amazing device, although a little quirky with odd issues at times.