DUO 12GB Off Line

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

Hi,

I’m sure this has been posted before, however since yesterday my DUO has started to appear offline, both on iOS/Mac. No problem with internet can see device is online by sending a ping, also appears on the router (Netgear). Have tried a software reset 5sec’s still not working, changed the ethernet, re-installed the app and software on Mac.

Have raised a support ticket no response yet, device is couple months out of warranty.

Any idea’s would be appreciated.

2

Hi,

You could refer to the following link: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

3

Hi,

Have tried everything on the link already without any joy.

Thanks,
Jag

1 Like
4

All support agents are sending this link but it is useless. I have the same issue and the WD staff is working on it (my assumption).