EX2 - Unable to connect / browse from different PC during copy

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,

I’ve recently purchased an 8TB WD EX2 to be used as a general purpose storage area / file server in our medium sized business network.

It all seems to be working well with a couple of shares all accessible from anyone on the network.

The main purpose is to run a few scheduled backups to the NAS box each night.

I’ve noticed today that whilst moving some large amounts of data (200GB) from a local hard drive on a server to the NAS that I am unable to access it from any other PC or server on the network.

For example, I’m copying 200GB of data from a local hard disk on a physical server and it’s going fine. When I try to browse to the share via file explorer on my PC (\NAS Name\Share) I am unable to do so. I can’t even ping to box by name or IP. It just reports that it is unreachable.

Any ideas? Can the EX2 only be written one at a time? Is this by design or is there a setting I may have not configured properly?

Any help appreciated.

2

Welcome to the Community.

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

3

sounds like your NAS is behind a another network than the rest XD

have you fixed your permissions yet? since the factory settings gives everyone full access to your Puplic folder ? :open_mouth:

bah I hate rebooting EX2 :open_mouth: