EX4 Shares Disappeared after 1.05.21 upgrade

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
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After upgrading to 1.05.21 today my EX4 no longer displays any of my shares. I tried adding a “Test” share and this too disappeared. All my data is currently unaccessible so I urgently need a solution. Drive usage is stil showing as the same and users still exist as do the mobile users set up under the user accounts.

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Hi welcome to the WD community.

We have passed this along to support.

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Are you at all familiar with SSH?

If you can SSH into the device you can check that your files are still there (they very probably are).

I had some shares go missing after the update too; support had me do a system restore, and all of my shares showed back up again.

They also said that you should be able to just re-add the same shares as you had before, with the same names, and they will work. This has worked for me in the past.

1 Like
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Hi Naf,

Thanks for the advice, I am not familiar with SSH unfortunately but my files are still on the drive as I can still see the breakdown of how many TB of Video, Music etc. that I have.

I did try retyping in the Share names but with no luck but I have just done a manual firmware uprgade, so will try again.

Thanks,

John

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Hi Naf,

I did try retyping the Public Share again, initially it shows up in the share list but if I navigate away from the share page of the dashboard and then go back again it is gone. Also I have no luck trying to mount the drive.

Best Regards,

John

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Hi Naf,

Apologies for all the replies, but I just re-read you advice and performed a system restore - which worked! Thanks very much for your help, back up and running now which is a major relief.

Thanks again,

John

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That happened to me. If you create a new share with exactly the same name that you had before it will reappaer, but it has to be EXACTLY the same name.