I made the mistake of buying a second hand WD My Cloud and I managed to set it up eventually but I couldn’t make the internet connection work so I decided to start fresh with a factory reset. BIG MISTAKE.
So I waited for 48 hours for the process to pass over the screen with the percentage and now I am staring at the screen in the image for 48 hours.
I have a 4 TB My Cloud. My question is how long do you suppose it will take for it to complete and can I force refresh the page now and not brick it.
A Full Restore will securely wipe the My Cloud hard drive of user data and reset the My Cloud Dashboard settings to default. As such it could very well take a very long time (possibly a day or more) to securely erase the My Cloud hard drive. The process will take longer the larger the hard drive is.
A System Only restore will reset the My Cloud Dashboard settings to factory default. Generally this is the same as performing a 40 second reset via the reset button on the back of the My Cloud unit.
A Quick Restore generally just deletes the user files and resets the My Cloud Dashboard settings to factory default.
I see. I already tried the 40 second reset with no success regarding making the Internet work so I guess a full restore was the only solution left, right?
You can try that but it may not work. You probably will have to power cycle the My Cloud. Turn it off by pulling the power; Wait a few minutes, then plug power back in.
The main difference between System Only restore and Full Restore is the secure wipe of user data. Both options remove all user data but only Full Restore does so by wiping the drive so data cannot be recovered (easily) with consumer data recovery programs…
If the My Cloud is still stuck in the restore process and cannot be accessed with Windows File Explorer or Mac Finder. Your options are; wait for who knows how long for the Factory Restore to finish. Try reloading the Dashboard page if you haven’t tried that already. Or powering off the My Cloud and powering it back on.
So long as the hard drive isn’t defective/dead one can always try to “unbrick” the drive using one of the various unbrick methods. Note that the unbrick process is different for each of the two versions of the single bay My Cloud.
