Hard Disk Given For Replacement in june 2010 now its 5 months still not received it

WD Internal Drives Desktop & Mobile Drives
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Hi Friends,

 I just wanna inform you the service which i am getting from WD.

I had purchased 1TB hard disk and it went off just in few months.

and when spoken to wd call centre they said it will be replaced in 10-15 days.

Its been  more then 5 months and no replacement.

I am really tired running behind them.

every time i call i get different stories and a promise that it will be done in this week any how but till date no update

Here are my complete details

Capacity : 1TB
Serial No :
Product No : WD10EARS-00Y5B1
RMA#   :  

Product submitted on 19th June 2010.

Please help me how to get my hard disk back from them.

and i will never in my life use WD products and would never recommend any 1 to buy it.

Mihir Patel

Mumbai. India

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Please help with contact details of some direct person in WD  India who can handle my Case.

I got my hard disk it hardly worked for 3-4 months.

Then sent for Replacement and with them since 5 months and god only knows how much more they will make me wait.

So i am loosing all my warranty without using the product.

Hope some 1 from WD sees this and do something about it.

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3

We are looking into this now.

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i got a call from your end on 10th November saing will received hard disk in 2 days. till date not received it. Nor there is a status update on this RMA. No Courier details. Its just all r saing i will get it but when i ask why is it delayed  no knows that… Can u tell me atleast a reson why is it delayed? and hard disk is under warranty for 3 years and almost more then 20% of the warranty period the hard disk was with u.

I wish i could take this matter to consumer court, but as thiis is not that expenvice thing nor i wanna waste my time because of u.

But to be honest this is really a bad service and i am, stuck as i have all my companies machine using WD but this time i have made a point. no more going for new WD hdd.

I personally feel Samsung and Seagate r much better as they have service centre and i can atleast catch hold of them face to face, here no 1  wanna give their direct no. nor wanna explain why is this happening.

5

Finally After 5 months Got the Hard disk.

The good part is i got 1.5TB in return.

Thanks Because of you i got  my hard disk finally.

I just now have one suggestion please make your service Quick and also the nos which r given to talk to your call centres are really difficult to get through.

Thanks