Hard Drive delivered but RMA status displays "Waiting to Recieve"

WD External Drives External Drives for PC
1

DTDC tracking service says that Hard drive has been delivered and signed on April 8. It has been 3 days but the RMA status says “Waiting to Recieve”.

How long does it take to process an RMA?

2

Hello,

I recommend you contact WD support for assistance with your RMA.

https://support.wdc.com/support/case.aspx?lang=en

4

Status updated and new hard drive shipped.