Hard Drive showing up incorrect capacity

WD External Drives External Drives for PC
1

I have had a WD Element external hard drive. It is 1Tb capacity.
It is old - bought October 2009
Use mainly for Genie Timeline Pro backup.
For some reason it stopped working. I unplugged it, let it cool down then plugged it in again. When it restarted it now only has a capacity of 31.9 Gb and there is nothing on it?

What has happened? Is the rest of the drive retrievable?
Luckily there is nothing vital on it.

Thanks in advance.

2

Hi Dublin17,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

3

Many thanks, will do

4

Sorry to bother you. But I have met the same thing as u.
Did u solve it? If you have solved it, could you tell me how did u do so?
Thanks!!!

5

Hi Hinata

Yes I solved it.
I went into disc management, deleted the volumes and created a new
partition (for the whole disc)

Bets of luck it works for you

Dublin 17

6

Thanks for your help!

------------------ 原始邮件 ------------------
发件人: “Dublin17”;wd@discoursemail.com;
发送时间: 2017年10月9日(星期一) 凌晨0:13
收件人: "390845762"390845762@qq.com;

主题: [WD Community] [WD External Drives/External Drives for PC] Hard Driveshowing up incorrect capacity

                                                Dublin17         
     October 8

Hi Hinata

Yes I solved it.
I went into disc management, deleted the volumes and created a new
partition (for the whole disc)

Bets of luck it works for you

Dublin 17

Visit Topic or reply to this email to respond.

In Reply To
Hinata
October 2
Sorry to bother you. But I have met the same thing as u. Did u solve it? If you have solved it, could you tell me how did u do so? Thanks!!!

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.