How can I transfer files from My Cloud to an external hard drive?

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I am using a ThinkPad running Windows 7 sp1, 32 bit.
I have the My Cloud plugged into the ethernet port.
My Cloud is not running a static IP and neither is my computer, but it wont connect.
I want to transfer my files from the My Cloud to an external USB drive.
I currently do not have Wifi in my house. I just have the drive connected to the computer via the Ethernet port.
Can you tell me how I can transfer the files?
Thanks!

Will

2

From the User Manual:

My router has failed. How do you manually map the drive letter?

  1. Power down the device.
  2. Connect the device directly to the computer’s Ethernet port.
  3. Power up the device. Wait until the LED turns blue before proceeding.
  4. For Windows XP and Windows 7, on the Start menu:
    a. Click (My) Computer.
    b. Click My Network Places (Windows XP) or Network (Windows Vista/Windows 7).
    c. Select wdmycloud.
    d. On the Tools menu, click Map Network Drive.
  5. For Windows 8 and Windows 10, click the File Explorer icon , and in the ribbon
    (top of page), click Computer > Map Network Drive.
  6. Select wdmycloud.
  7. Leave the drive set to the default letter.
  8. In the Folder box, type the following path: \device name\public.
    Note: The default device name is WDMyCloud.
  9. Click Finish.
  10. Go back to the opening window of (My) Computer to view the Public folder of your
    device under Network Drives.
3

Have you tried drag and drop from the My Cloud to the USB drive?