How to remove an EX2Ultra from WD My Cloud account?

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hello, all!

First post here and thank you very much for your help in advance. Some time ago, I bought a MyCloudEX2Ultra and connected it to my WD My Cloud account. Sadly, the EX2Ultra was broken and I had to switch it for a new one. So, I sent it back and got a new one in return. I also registered the new EX2Ultra to my WD My Cloud account.
Now, I have two EX2Ultras connected to my account (see image), but one of them is long gone (labeled “offline” in image) and I cannot manage to get rid of it from my account. I did a couple of online searches for a solution to this problem, but could not find anything useful.

Can somebody point me to the menu where I can remove the old/broken EX2Ultra?

Cheers!

My Cloud - Account w 2 EX2Ultras
My Cloud - Account w 2 EX2Ultras1038×1102 50.3 KB

2

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Thank you very much for the suggestion! I assumed that the problem would be at my end… I have opened a support case now.