is there a fix being worked on for the non live series of the media player?
i have the WD TV HD Media Player (Gen 2)
I doubt it…
im just gonna go return it to bestbuy and get the live plus and wait till they come out with a fix for that one.
You bought a WDTV HD (Gen 2) from Best Buy RECENTLY?
That’s hard to believe. As far as I can tell, they stopped selling those more than a year ago.
bestbuy will let you return any wd product if there are issues (as long as there in warenty & you have a recipt) for instore credit. ill just be honest with them and tell them it doesnt work with 3tb drives. they will just give me the instore credit and ill pay the diffrence for a live plus (aprox. $20 diffrence). my local best buy had them till about 2 months ago, they must of been just getting rid of there stock.
cdman2008 wrote:
they must of been just getting rid of there stock.
Ya… I think BestBuy stopped listing them online back in September, or so… guess it took a while to empty the warehouse… I know WallyMart had a bunch of Gen2’s on the shelf in January & February around here.
How did you get the 3TB to work? I have a WD 3TB and reformatted it to NTFS but when I dock it in my USB cradle, it doesn’t see it. My WD 2TB works fine though.
How did you get the 3TB to work? I have a WD 3TB and reformatted it to NTFS but when I dock it in my USB cradle, it doesn’t see it. My WD 2TB works fine though.
How did you get the 3TB to work? I have a WD 3TB and reformatted it to NTFS but when I dock it in my USB cradle, it doesn’t see it. My WD 2TB works fine though.
what media player do you have?
I have the WDTV Live Plus. It’s hooked up to a USB Docking station, so I just pop the bare hard drives into the docking station to watch movies. The 2TB drive works as well as other sizes, but when I try to put the 3TB, it doesn’t read it at all. The USB light on the WDTV just keeps blinking and then eventually stops. If I disconnect the docking station from the WDTV and hook it directly into my laptop, the 3TB drive reads fine so I know the drive works fine. I’m about to give up on using the 3TB.
Has the docking station manufacturer confirmed that it is compatible with drives greater than 2TB?
Because it sure sounds like that’s where the problem is.
Regular 3TB USB external drives are working fine under the new firmwares, according to all who have reported back on it.
Yes. Not sure if you read my reply, but the docking station/3TB reads fine when connected to a computer. It has something to do with the USB interface board installed with the packaged WD external drives. If you hook up a bare drive to the WDLive w/o the board (like thru a dock), it doesn’t read it. But if you connect that interface board to the drive then connect to the WDLive, it reads it fine (needs to be GPT to read w/board).
Has the docking station manufacturer confirmed that it is compatible with drives greater than 2TB?
Because it sure sounds like that’s where the problem is.
Regular 3TB USB external drives are working fine under the new firmwares, according to all who have reported back on it.
Yes. Not sure if you read my reply, but the docking station/3TB reads fine when connected to a computer. It has something to do with the USB interface board installed with the packaged WD external drives. If you hook up a bare drive to the WDLive w/o the board (like thru a dock), it doesn’t read it. But if you connect that interface board to the drive then connect to the WDLive, it reads it fine (needs to be GPT to read w/board).
Yes I have read you your posts and they are confusing. In one you say the the 3Tb does not work and in another you say it does. When does it and does not work?
Anyway what is this ‘USB docking station’, ‘Interface Board’ or whatever you are trying to use? Make/model and manufacturers web link.
At this point it sounds like you are trying to use an unpowered disk through an unpowered USB hub, which probably won’t work.
Has the docking station manufacturer confirmed that it is compatible with drives greater than 2TB?
Because it sure sounds like that’s where the problem is.
Regular 3TB USB external drives are working fine under the new firmwares, according to all who have reported back on it.
Yes. Not sure if you read my reply, but the docking station/3TB reads fine when connected to a computer. It has something to do with the USB interface board installed with the packaged WD external drives. If you hook up a bare drive to the WDLive w/o the board (like thru a dock), it doesn’t read it. But if you connect that interface board to the drive then connect to the WDLive, it reads it fine (needs to be GPT to read w/board).
Yes I have read you your posts and they are confusing. In one you say the the 3Tb does not work and in another you say it does. When does it and does not work?
Anyway what is this ‘USB docking station’, ‘Interface Board’ or whatever you are trying to use? Make/model and manufacturers web link.
At this point it sounds like you are trying to use an unpowered disk through an unpowered USB hub, which probably won’t work.
Ok…
USB Drive Docking Station: a device which allows a bare drive to be docked and plugged into any USB port (google it). These docks have their own power source.
Interface Board: if you take apart a WD External Hard Drive, the bare hard drive SATA port and power connections are hooked up to an interface board which allows you to hook up the external connections to a/c power & usb cords. WD uses these in the external hard drives they sell.
TESTED SETUPS:
2TB + USB Dock + WDLive TV = Drive Recognized by WDLive TV
3TB + USB Dock + WDLive TV = Drive NOT Recognized by WDLive TV
3TB + USB Dock + Computer = Drive Recognized by computer
3TB + Interface Board + WDLive TV = Drive Recognized by WDLive TV
The last setup is a WD External HD bought off the shelf.
If this isn’t clear, I don’t think you’ll be able to help me.
Yes, but I didn’t ask if it was recognized on the computer, I asked if the manufacturer has confirmed that it is compatible with the drive you’re trying to use it with.
Don’t forget… before WD blocked access to 3TB USB drives, they would show up… but they wouldn’t work properly and could cause corruption of what was on the drive… it looked like they were working at first – the problems were more insiduous.
So, just because the drive “shows up” when you connect it to the computer, doesn’t automatically mean the docking station is working properly with it.
So, does the manufacturer of the dock actually specify that it will work properly over USB with drives greater than 2TB?
Yes, but I didn’t ask if it was recognized on the computer, I asked if the manufacturer has confirmed that it is compatible with the drive you’re trying to use it with.
Don’t forget… before WD blocked access to 3TB USB drives, they would show up… but they wouldn’t work properly and could cause corruption of what was on the drive… it looked like they were working at first – the problems were more insiduous.
So, just because the drive “shows up” when you connect it to the computer, doesn’t automatically mean the docking station is working properly with it.
So, does the manufacturer of the dock actually specify that it will work properly over USB with drives greater than 2TB?
Oh my goodness, are you serious dude? You’re beating a dead horse with a stick. You asked in your previous post “Has the docking station manufacturer confirmed that it is compatible with drives greater than 2TB?” and my response was “Yes”. You think I’m lying about that or something? What part are you not sure of? Did you even understand the testing sequences I did to prove the dock works with everything BUT the 3TB drive and WDLive TV combination?
And if the drive “shows up” on the computer and you can access the files, yes, the usb dock & hard drive are working correctly. You assume I hooked up the 3TB prior to the firmware upgrade. As a matter of fact, I actually READ the firmware release notes as opposed to many who just blatantly upgrade firmware and saw the note added about 2TB and higher, so I did not hook it up prior to the most recent firmware, that is the reason I’ve been using a 2TB drive.
You’re addressing your responses as if I know absolutley nothing about computers and I could tell by the responses that that’s the direction the conversation was going but I decided to be patient as I thought useful information would come about it.
Please someone who has more constructive and helpful advice please respond.
Facky20002000 wrote:
You asked in your previous post “Has the docking station manufacturer confirmed that it is compatible with drives greater than 2TB?” and my response was “Yes”. You think I’m lying about that or something? What part are you not sure of? Did you even understand the testing sequences I did to prove the dock works with everything BUT the 3TB drive and WDLive TV combination?
You answer was (and remains) very ambiguous. I actually do think you’re “lying about that”. I don’t think the manufacturer has guaranteed 3TB compatibility. I don’t think you even asked them, but that’s beside the point.
As I said, your “testing sequences” are utterly worthless. It doesn’t automatically mean it is working properly with the PC. The drive showing up and appearing to work also happened with 3TB drives connected directly to the WDTV, and we all saw how that turned out. WD thought they were working just fine.
But if you don’t want the suggestions of other users, perhaps you should have actually contacted WD support instead of asking us users what we think.
As I said, what I think is that the dock is NOT fully compatible with 3TB drives. And I’ll continue to think that until the dock manufacturer proves otherwise.
Facky20002000 wrote:
And if the drive “shows up” on the computer and you can access the files, yes, the usb dock & hard drive are working correctly.
No. That isn’t true at all. That means absolutely nothing about whether it works properly. Just ask anyone who hooked a 3TB drive up to the older firmwares and started using it. It showed up and the files could be read fine… until the drive started getting corrupted. It showed up and files could be read off it, but it was NOT compatible.
Interested to see where this thread goes, been searching online for fix but unable. I have something similar to a hd dock (sata to USB adapter) and can’t get it to work either. Have u tried to reformat hard drive? Full format not quick format. I read this worked, but It wasn’t for the wdtv but another mfg (I think Popcorn Hour). I haven’t tried yet cause will take long time to full format 3tb on my old laptop. Hope someone figures out.
DaTigerr wrote:
Interested to see where this thread goes
My guess would be “locked” if things stay heated and don’t tone down.
Have u tried to reformat hard drive? Full format not quick format. I read this worked, but It wasn’t for the wdtv but another mfg (I think Popcorn Hour)
It’s not just the Popcorns… there’s lots of posts around for people not being able to use various docks even directly with PCs and Macs. It’s not limited to media players and it’s not limited to one brand of dock.
It all depends on the USB-SATA chipset within the dock. Some simply can’t be used at all with 3TB drives, some can be used with some trickery, and some work fine.
I’d doubt that very many chipsets designed/manufactured before 3TB drives existed (regardless of when the dock it’s in was made/sold) would properly support 3TB drives.
That’s why I still think this is a question for the dock’s tech support to respond to. They’ll know the chipset’s capabilities and limitations better than some random internet stranger.
You answer was (and remains) very ambiguous. I actually do think you’re “lying about that”. I don’t think the manufacturer has guaranteed 3TB compatibility. I don’t think you even asked them, but that’s beside the point.
As I said, your “testing sequences” are utterly worthless. It doesn’t automatically mean it is working properly with the PC. The drive showing up and appearing to work also happened with 3TB drives connected directly to the WDTV, and we all saw how that turned out. WD thought they were working just fine.
But if you don’t want the suggestions of other users, perhaps you should have actually contacted WD support instead of asking us users what we think.
As I said, what I think is that the dock is NOT fully compatible with 3TB drives. And I’ll continue to think that until the dock manufacturer proves otherwise.
RoofingGuy wrote:
No. That isn’t true at all. That means absolutely nothing about whether it works properly. Just ask anyone who hooked a 3TB drive up to the older firmwares and started using it. It showed up and the files could be read fine… until the drive started getting corrupted. It showed up and files could be read off it, but it was NOT compatible.
I didn’t need to contact them, because the dock is SPECIFIED TO WORK WITH DRIVES 2TB AND UP. Think about it, what do I gain with lying. I’m here trying to resolve an issue I have. How is lying going to get a resolution? …and you say it’s besides the point, but you continue to hammer your “utterly worthless” point…
I really don’t understand your logic. You’re saying that even though I can hook up the 3TB drive with the dock to my PC and read files, somehow it might not be working properly on the PC? Are you serious? Arer trying to compare a PC operating system and hardware with that of the WDLive TV? The two are completely different in it’s compatibility with other hardware. I never once said functionality was guaranteed by the dock mfg to work with a 3TB drive and a WDLive TV combination. The facts are that MY dock works with MY WD 3TB bare hard drive on MY PC. So I say again:
A 3TB WITH THE DOCK WORKS WITH THE PC.
A 2TB WITH THE DOCK WORKS WITH THE WDLIVE TV.
A 3TB WITH THE DOCK DOES NOT WORK WITH THE WDLIVE TV.
I really don’t see how this is so hard to understand. The reason I come on forums to the users is because users usually have very good, helpful information, sometimes more than what Tech Support can offer. Look at all your responses to me. Have them been helpful? To me, they are, “utterly worhless”.
Yes, it’s getting heated here people. Facky, I understand what ur saying. Roofguy, I think he/she just saying the 3tb/dock/pc works fine, just can’t get 3tb/dock/wdlivetv working. I don’t think he’s lhing about that. Mine the same, I can read full 3tb with my adapter on my laptop running win7, but not recognized on wdtv when connected. That I think is the key. Why does 3tb work with pc but not on wdtv. The only change between the two is that one is hooked up to pc and other to wdtv. Other variables are same.
