Low bandwith upload/download MyCloud via web

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have always had the low speed about download and upload files through mycloud.com, like 2-3 mbps. Though was some connection speed somewhere from my wd or from the pc or laptop i use to download. I double checked and still have the same issue.
After enabling FTP, the problem was gone and now i can download to the max speed my internet connection has.
All the problem is related transfering files through the Internet,

Is WD is responsible for low speed for bypassing the data trhough their servers , infraestructure or something else?

2

Hi,

Make sure port-forwarding is properly configured for ports 80 and 443.

3

Very possible. Try setting your My Cloud > Settings > Cloud Access > Remote Access > Configuration to Manual (using default ports of 80 and 443). Then configure port forwarding within your network router/gateway to forward port 80 and port 443 to the My Cloud.

If will help if you reserve an IP address for the My Cloud within the router/gateway’s DHCP server or configure the My Cloud for a static IP address within the My Cloud Dashboard > Settings > Network > Network Services > Network Mode.

4

Is the Dashboard (Settings/General/Cloud Access/Remote Access) reporting ‘Port’ forwarding connection established’, or ‘Relay connection established’? The latter is via WD servers.

5

Before doing something in the configuration it says: “Conectado (conexión de retransmisión establecida)” indicating “Connected, retransmision stablished”.

After checking what Bennor say (configuration manual using default ports 80 and 443) it now says " Conexión de enrutamiento de puerto establecida" meaning it succesful stablishes the forwarding port by doing it in the WD config (Remote access) and my router and IT WORKS! THANK YOU. But! im just curious and trying to modify the default ports and get stuck in that part.

I decided to use 8082 and 8443 (like wd help example) as http and https) and i have 2 routers, 1 to the internet and an interntal being the firewall

Following the same logic I’ll write first the way it worked:

Router ----------------------------------------- Firewall ----------------------------------WD
192.168.1.254 --------------------------------192.168.1.251--------------------------192.168.100.25
Type forward ----------------------------------Type forward----------------------------Manual R. Access
inc port (80 to 80) to ip 1.251-------------- Inc port (80 to 80) to ip 1.25 --------HTTP = 80
inc port (443 to 443) to ip 1.251------------Inc port (443to443)to ip 1.25--------HTTPS = 443

Now i tried to modify the ports:

Router ----------------------------------------- Firewall -----------------------------------WD
192.168.1.254 --------------------------------192.168.1.251---------------------------192.168.100.25
Type forward ----------------------------------Type forward-----------------------------Manual R. Access
inc port (80 to 8082) to ip 1.251------------Inc port (8082to8082)to ip 1.25------HTTP = 8082
inc port (443 to 8443) to ip 1.251----------Inc port (8443to8443)to ip 1.25------HTTPS = 8443
(Retranssmision activated = Failed)

Router ----------------------------------------- Firewall ------------------------------------WD
192.168.1.254 --------------------------------192.168.1.251----------------------------192.168.100.25
Type forward ----------------------------------Type forward------------------------------Manual R. Access
inc port (8082 to 8082) to ip 1.251---------Inc port (8082to8082)to ip 1.25------HTTP = 8082
inc port (8443 to 8443) to ip 1.251---------Inc port (8443to8443)to ip 1.25------HTTPS = 8443
(Retranssmision activated = Failed)

I make sure that after aplying the config on WD i restart it.

Any ideas how to change the ports? I might need 80 and 443 forward other things.

Thank you in advance.

6

Generally when you port forward you use the same port numbers on the My Cloud and the router. For example:
My Cloud: 8080 and 8443
Router: 8080 and 8443

There are other issues to keep in mind when using the port forwarding method. Your broadband provider may block certain ports. One can test their port forwarding and or potentially what ports their broadband provider blocks by using websites like http://canyouseeme.org/ to scan one’s ports.

7

Due the work infraestructure

Got my modem/router and then the firewall because the infraestructure of my work. And the problem is this:

I might have some site in port 80 and 443 later, and It will get conflict with MyCloud.
I just want to use another ports like 8082 or 8443.I could get work from 80 and 443 and I’m just want to change it.

Do I need to declare something in the Config->Network->Forwarding ports?
How mycloud.com will now that it need to connect to MyCloud in that specifics ports?

8

Why are you using a different subnet? Does your router support subnet bridging?

My router port forwarding rules are:

external internal <ext_http> 80 <ext_https> 443

These rules are applied to the MyCloud (identified by MAC address)

On the MyCloud port configuration, I use <ext_http> and <ext_https> ports when setting up the Cloud Access.

1 Like
9

Your setup is a bit confusing. Is there a firewall between the router and the My Cloud? In otherwords do yo have a second router in the mix between the My Cloud and the main router?

Generally the firewall is on the router and blocks/filters traffic from the internet into your local network and your local network to the internet. Your diagram shows the firewall filtering the traffic between the My Cloud and the router.

Generally the router will have TWO different IP addresses. One for the broadband connection, a second internal local network connection.

Why do you have the My Cloud IP address configured for a different IP address subnet, one completely different that that used by the Router/Firewall? Did you configure the My Cloud with a static IP address? If not where is the My Cloud obtaining that IP address from?

Generally you want the My Cloud to be in the same IP address subnet range as the router. Since your router is 192.168.1.254, you would want the My Cloud to have an IP address in the 192.168.1.x range (say 192.168.1.10 for example).

1 Like
10

Problem solved!
Router ----------------------------------------- Firewall ----------------------------------WD
192.168.1.254 --------------------------------<1.251>-<100.253>-------------------192.168.100.25
Type forward ----------------------------------Type forward----------------------------Manual R. Access
Inc port(8082to8082) ->1.251--------------Inc port (8082to80)->ip 1.25 --------HTTP = 8082
inc port(8443to8443) ->1.251--------------Inc port (8443to443)->1.25----------HTTPS = 8443

I really don’t F**ing know why i need to Firewall forward to 80 and 443 if WD on Remote access 8082 and 8443… Do i missing something about the functionality of forward?
Here’s the config image: https://puu.sh/wlge8/83e07d3d52.png

Thanks to everyone!

11

Because they aren’t.

MyCloud listens on internal port 80 for http, and on internal port 443 for https.
You set the external ports via the cloud access configuration. The internal ports are always 80 and 443.

2 Likes
12

Extended question… what if… i want to change that MyCloud listen to another port than 80 and 443?

13

Why would you want to do that?

You can create a number of port forwarding rules, that forward different external ports to the same internal ports, and assign these rules to different MyCloud devices (identified by name/MAC address), if that’s what you’re trying to do. The router will forward the external traffic to the same ports, but only send that traffic to the MyCloud you have assigned the port forwarding rule to.

I’m imagine it’s possible to reconfigure the http and https services to use different ports; I’m sure google will help.

1 Like
14

Ok I might look for it on google, thanks everyone, I’m just to curious on Networking (always) trying to put the functionality to the limit and know every button, action an option that a software has. Keep me enthusiastic! :smiley: