Mapping Share Drives - Issues

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Last night I had an issue with my EX4100 16TB drive. Seems we had a power blip in my area and the drive was powered off. When I re-started the unit a little later I had an error show up on my computers screen saying it was unable to “Map” the shared directories. I then opened up Windows Explorer and noticed that both of the drives showed an “X” which I know means the drive was not connected (Mapped). So I then unchecked the selections and tried to re-map the drives. I was unable to do so.

I then shutdown both the drive and the computer and re-started both. After everything was back up and functioning, I tried to re-map the drives and now it says they are already mapped by another user…

How do I disconnect whom ever may be connected so I can get the shares mapped again on my primary Windows 7 computer ?

2

Hello,

You can reset the unit using the physical reset button on the back of the unit. Also, set the unit with a static IP to get a more stable connection.

3

If I reset the unit via the reset button, this wont damage or remove any information stored on the disk correct? Just reset’s the settings on the unit itself right?

4

Problem fixed. Now it works just as I hoped it would.