MBWE II White Light Boot Unsuccessful

WD Legacy Products Other Network Drives
1

I just got this drive about 10 days ago and it appears to have failed. It was working earlier today and I was streaming media, using CTorrent, FTP’ing to it, etc but I noticed it started being less responsive. When I got home from work, I decided to reboot it since I could no longer access Downloader and it was hit or miss on the web administration (mostly miss).

Holding the power button down didn’t do anything. Eventually I decided to unplug it, wait, and plug it back in. All it does is start to boot, disks spin, then the bottom LED stays lit while the top flashes.

I’m guessing it’s bricked, but I wasn’t sure. I had switched to the Span setting so it was a single 2 TB (should have gone raid 0 i guess) drive. I plugged the drives into Ubuntu but couldn’t mount them no matter what I tried as they’re not in a recognized file format (not ext2,3,4, etc… lists as Linux raid autodetect). Each has 4 partitions (/dev/sdb4 and /dev/sdc4 being the 996 gig ones). Unfortunately, I can’t get to the data which I would now like to rescue so I can start what I assume is going to be the RMA process. That data isn’t backed up anywhere else and I’d very much like my 1.25TB of media back…and maybe the 30 + hours of transfer time.

Any thoughts? or is this the usual position of SOL that I seem to be reading about on these forums for the past few hours?

Thanks,

Christopher.

2

Yeah, have you tried contacting WD’s Technical Support about this?  You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

3

Called Saturday morning and they’re sending out a new unit. Pretty frustrating that I can see the drives in linux and all partitions but they don’t have a file system listed and so I can’t find a way to mount them to recover the data. The mdadm method unfortunately doesn’t work. Not sure if it’s because I was raid 0 instead of 1, but either way it seems silly to not make the firmware images available so I can just reimage the drives and drop them in. Or to store that on a flash chip in the NAS itself. Kind of a waste of time and product I would think but I imagine there are legal / proprietary reasons that justify this somehow.

Was told they’d e-mail me an RMA, but they haven’t. Probably give them a call tomorrow. I appreciate the response though. 

4

That’s cool.  Let me know if you have any issues, or if it takes longer than a day or two.