My Book Live Duo showing offline on MY Cloud

WD Legacy Products My Book Live Duo
1

Hi Guys,

I have successfully configure MY Book Live Duo with 4 TB in my laptop. I also register with my email id for web access. However, when I go to on wd2go.com to show my files then my device showing offline on the site. As my wifi is working perfectly.
So how can I fix it ?
Thanks

2

How is your unit connected into your router? What is the status for the remote access section on the Dashboard? Does it indicate a connection has been established?

3

I have connected my device with my wifi modem through LAN cable and on dashboard the status is showing: GOOD.

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4

I meant the status of the remote access service. The status you see in the lower-left corner is for overall drive health.

Go to Settings> Remote Access. Confirm connection status.

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5

It showing
“Connected.
Port forwarding connection established.”

6

That’s odd. What happens when you try to access your NAS using the mobile app while on your data plan?

7

Sorry, but what do mean by NAS.
And when I try to open from my mobile data plan its showing same sms on site.

8

I have similar issues as the OP, but only when trying to access the NAS via the mycloud website. I have no issues accessing the NAS with the MyCloud mobile app or WD Photos app. Any suggestions on how this can be fixed?

9

I’m currently getting the same “Drive Offline” message on the My Cloud mobile app on my iPhone XR, yet it’s worked fine for years now. I checked the Remote access settings on the dashboard (using my Windows 10 PC) and they too say “Connected.
Port forwarding connection established.”

Any suggestions?

10

I am from holland and I have the same problem. How can I solve it? Regards Anita

11

Hai Jatin, I am from Holland. I have the same problem. Is your problem already solved and how did you fix it? Regards anita

12

Hi Anita

It’s a couple of years now, but from memory I solved this by going to my PC and opening MyBookLive Duo (it may have meant rebooting my PC) then it connected fine after that.