My book studio 3TB not powering on, light does not blink

WD External Drives External Drives for Mac
1

as I was installing the new fimwire update for the HDD I suddenlu got the message disk cannot be found and update stopped. now it does not power up anymore, no light! I have made a case here :frowning: https://westerndigital.secure.force.com/CaseVF?id=500U0000009Yy4gIAC&nooverride=1) %C2%A0)

I am in Malaysia KL, can anyone tell me what to do? I don’t want to lose all my data :frowning: , god **bleep** this update.

2

Please confirm the Operating System on the Mac you were doing the update.

You can also try the suggestions on this link:

http://wdc.custhelp.com/app/answers/detail/a_id/1164

3

My os is MacOSX 10.7.5 , my friend the problem is not that my HDD is not being found by my laptop in the finder.  it does not even power up, the drive does not rotate and the light does not blink.

4

Had the same problem with the Firmware update proceeding and then message the drive can not be found. The drive is dead.

I use OSX 10.6.8 and normally connect the drive using the Firewire connection. The Firmware update was done using the USB connection as per instructions

When I tried another My Book Studio 3TB using the USB connection I found that it too disconnected without warning and regardless of its Sleep setting. The drive does not sleep on USB it dismounts / Ejects and there is no warning.

A much earlier 2010 My Book Studio 1TB with the same USB connection, Sleeps, Wakes and does not disconnect like the newer drive,

I have raised this issue with WD and am still awaiting a response. I believe it is an inherent problem with the drive.

5

I recieved a private  message a day ago:

I sincerely apologize for this inconvenience. I would like to extend my personal apologies for all of the frustration and inconvenience this has caused you. I would like to arrange a call from a Specialist to give you a call.  Please provide me with the best contact number and a block of time in which you are available, so we can call you.

Regards,

WD Service and Support

and responsed: 

I called all of your distributors in Kuala lumpur today,
Amble Action: the RMA operator wrote down my number and told me the would call me back to see if they can cover my HDD which is in limited warranty with the seal intact , which they didn’t. 

achieva Malaysia refused to courier my RMA request saying they only specialize in internal drives.  

Eternal Asia didn’t even pick up the phone. so I mailed my faulty HAD to the address requested by the RMA case [         [ removed] :

Teleplan Technology Services Sdn Bhd (LMW)
(WD Service Operation)
1445, Lorong Perusahaan Maju 4
Kawasan Perusahaan Prai13600 Prai, Penang, Malaysia

If you really do care, and you are not just not trying to comfort me with words then perhaps you can use your influince to arrange for my HDD tor be repaired arrining in Penang with out the data being lost, I have already posted my HDD and I can’t show you the hdd to a specialst. if I had known there was a specialist in KL or at least that there was somewhere I could have gone to for a diagnosis I would have, but none of your ditibutors or lists suggested that so I had no other choice. 

my telephone number is , my package number is 643720505 courier service used is Poslaju. 

Regards

Ali Fazel

and guess what? the guy hasn’t called me back yet! 

another message I recieved today:Hi, Ali Fazel

Thank you for contacting Western Digital Customer Service and Support.

We apologize for any inconvenience this has caused.

May I ask for further clarification.

When did you update OS 10.9? 
Since we updated 2 software on 11/25/2013 which one is are you talking about this incident happen?

WD Drive Manager v3.1.0 Release Notes (11/25/2013)
http://support.wdc.com/product/download.asp?groupid=114&sid=62&lang=en
or 
WD SmartWare v1.3.6 Release Notes: 
http://wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfGeneric&os=mac

Seemingly your drive is not power on now, but Have you plugged -in it from wall socket directly?
If you are using AC adapter via AC TAP, please remove the AC tap and  try to directly connection from the wall socket.

If not working we could able to send a AC adapter only one time exception if you don’t have any other AC adapter meet the same demand.

We’re waiting your reply for further clarification.
If you have any further questions, please reply to this email and we will be happy to assist you further.  

Sincerely, 

Western Digital Service and Support 
http://support.wdc.com

Respose:  

I did not update to Mavricks, my osx is still 10.7.5. I only updated the new firmware which WD recommended. 

I did try many outlets and other adaptors but it had no effect,the HDD drive would not even make any noise. I have now sent it in for RMA, #, case # . if you believe that the HDD can be fixed without formatting the drive please use your influence to contact my designated  premailer address  here :

Teleplan Technology Services Sdn Bhd (LMW)
(WD Service Operation)
1445, Lorong Perusahaan Maju 4
Kawasan Perusahaan Prai
13600 Prai, Penang, Malaysia

Regards

Ali Fazel 
 Show message history

I mean really guys?you think I have not tried other outlets and adapters? how silly do you think your end user are? its clearly your new fimware that is causing the damage, you simply did not test it before you released it because the Mavricks issue is getting out of hand and WD needed a quick fix or to show a good face. I will wait and see if these “concerned” support members will actually do anything or just pass me useless pretty apology letters . your apoligies don’t mean anything to me WD, fix my HDD with out formatting the drive if you really care,but I am not holding my breath here. 
best case scenario my RMA will actually be completed and I will recieve another apology letter from WD.

next time I am buying a Seagate or and iosafe hdd,at least they don’t release and recommend malicious software to their registered custmors via an offical email.