My Cloud app for Android and Windows

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I just purchased a 4TB My Cloud Personal Storage device.

The Google Play Store will not let me download the MyCloud App. It says “Your device is not compatible with this version”. I own a Samsung Galaxy S7 android version 7.0

The WD app from the Windows Store can be downloaded from my laptop but does not recognise my device

What is going on here? I’ll definitely be returning my product if this non-sense continues

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2

Have you looked here and downloaded this mobile app?
http://www.mycloud.com/learn/?id=mycloud#mc_download

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3

Refer to the attached image. The app store doesn’t allow me to download it

Antony

720×1280 130 KB

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4

I assume you mean Google Store not Windows Store since WD discontinued support for the WD app on Windows phones a while ago.

In any event you may want to see, if you haven’t already, the dedicated subforums for the mobile apps to see if others have had similar issues and if there is a resolution. You can search using the forum search feature, magnifying glass icon upper right.

http://wdstagingsplit.staged-by-discourse.com/c/wd-software-mobile-apps/wd-my-cloud-3rd-party-mobile-apps

http://wdstagingsplit.staged-by-discourse.com/c/wd-software-mobile-apps/software-app-ideas

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5

I was referring to the windows store for the PC

Anyway android app doesn’t work. Refer to attached image using galaxy s7
android 7.0

Antony

720×1280 130 KB

6

For local network access to the cloud, from android or pc, you do not need the WD apps. Just use whatever file manager you run on either device.

On a PC, map network drives.
On Android, point your file manager at the SMB server.
For remote access, you can use MyCloud.com via a browser.
For the windows WD app, go to the download area on the WD site.

Download and read the MyCloud user manual.

7

Thanks for the info

So I’m using ES EXPLORER app for Android, and can access the WD My Cloud
folder and all its files

BUT how do I password protect the folder ? So that a password is required
on all devices

Antony

8

Really, download and read the user manual.

9

See the embedded My Cloud Dashboard Help or download and read the My Cloud User Manual which explains how to configure Shares for private access.

https://support.wdc.com/product.aspx?ID=904

10

What sort of support is this ? I didn’t get a user manual in the box

Antony

11

Tell me extacly what page it tells me how to set up a password so that when
using my android phone to access the Mycloud folder I’m prompted for that
password

If you don’t want to be helpful and want to continue to insult me, I will
print off a copy of your last response and email it to the head office of
the major retailer that stocks your product and cite it as the reason why I
want to return the product and that I wouldn’t recommend this product be
stocked due to inadequate product support

NOT everyone knows how to use computers well, be considerate of that

Antony

12

Provide some useful product support

What page is it on?

Antony

13

Please note that this primarily a user to user support forum. Most of the people here are not employed by WD. We are users just like yourself who came here for one reason or another and stayed to try to help others.

If you want to speak to an actual WD support person than contact WD support through the support Link at the top of the page.

You can find information in the my cloud dashboard help which you can access using your mobile devices web browser to find more information on how to configure a share to private. In the my Cloud dashboard help go to: Home > Managing Your Personal Cloud > Share.

Or you can download the user manual the link that was already provided up thread from from WD support. When you open that PDF you will see a table of contents. See chapter 6 managing shares starting on page 44 for more information on how to configure a share for private.

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14

This is the type of support you get from USERS , not WD , this is a user driven forum.

if you want to complain and whinge , contact WD directly.

15

Omg I thought this was the actual support people from WD. I just got
emails saying it’s from WD

That all makes sense now

Sorry

Antony

16

App works pretty well. You’re able to search your cloud fast and easy. The one feature missing is if you have a large volume of files stored in one location, scrolling can be annoying. Therefore, I suggest users break their files up and organize into subcategories. Also, I noticed if I move files around using cloud app, sometimes I have to manually refresh. Messenger sometimes shows task failed but in fact it worked. Morevoer, free version of app is available on the Tutuapp website. Please fix bug. *Activity to see transfer indicator must be manually opened rather than automatic. At best make this option

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17

Something else you can consider but it will only work when on your local wifi is scanning for LANs in an app called ES File Explorer. I use this because it is MUCH more reliable and responsive than the WD MyCloud app which chooses when it wants to work at all with its perpetual loading icons for no reason. Use ES. There are ways to connect to the direct IP of the cloud and access it elsewhere but I’ve never been able to figure that out outside of the WD program. The windows version of the program, available here Software and Firmware Downloads | WD Support is also more reliable than the mobile app, and it WILL work properly connecting remotely to your cloud form another location.

-XEXIX

18

For me it is working pretty fine, do try rebooting the devices and trying again.

With Regards,
Xexukulu https://viamichelin.onl/ https://putlocker.ooo/

19

Or better try contacting the admin panel, as for mostly person it is working fine with android versionn 7.0 or above.

With Regards,
Xexukulu https://googleearth.onl/