I am currently away and cannot connect to WD My Cloud either from my laptop or iPhone - current message on iphone says device is inaccessible- When I left home power and internet all operating correctly. Is it me or the WD links?
Bosun779
Unfortunately, troubleshooting remotely is difficult. There are times when specific Wi-Fi security settings may prevent remote access, and this test can be performed by accessing the device remotely using your phone’s data plan as opposed to the current Wi-Fi network.
Could be the same problem I face here:
So far, they haven’t provided me a working solution. My temporary solution is to set up a “cron job” running on WDMC to automatically reboot the device everyday.
Hope they have a fix soon.
Same problem - What do we do? I work 200 Kms from the drive - I can only reset it on weekends. This is a disaster.
Thank you all for comments and support most posative but problem still not solved. I was home last night reset My Cloud and BT internet and all worked whilstI was at home, away this evening and cannot contact My Cloud I am beginning to think this is a total waste of money and have purchased the wrong storage system.
What really can be done as I am back home shortly then away for an extended period do I need to burn anything I may need onto a DVD? Self defeating!!! Fully agree with Okakanja
