I have downloaded about 3 TB of photos from other drives, mostly RAW (.dng). The drive is still making noise and in the mycloud application I have information that indexing is in progress.
This has been going on for 7 days. How do I stop it? I don’t need to index anything. It’s terribly annoying.
WD My Cloud Home 8TB
Hi @Dawidm
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
Anything copied to the Public space will not be indexed nor would it be available online through the webapp (browser).
Were you able to fix it? I know how frustrating those kinds of issues can be! I had a similar problem myself, and after a lot of trial and error, I finally reached out to townsq customer service for help. They were incredibly responsive and guided me through each step until everything was sorted out. Honestly, their support made such a difference—I don’t think I could have figured it out on my own. If you’re still having trouble, it might be worth giving them a call. They really went above and beyond to help
