My Cloud not connecting via Ethernet Switch

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have:

My Cloud 3TB WDBCTL0030HWT-10
Linksys Router and Router Switch (SE-2800)
Running on MacOS
My technical abilities (scale 1-10, 10 being best) - 7

When I connect via switch the drive is not recognized.

When I connect via router the drive is recognized.

Feels like an IP address issue.

Thanks in advance for help.

2

Is the switch connected to the router? Is the My Cloud configured for a static IP?

The My Cloud can be directly connected to a computer’s networking port, or used on a stand alone (not connected to a router) switch provided the computer is also connected to that same switch. What should happen, if the My Cloud doesn’t have a static IP, is after boot up the My Cloud should (after several minutes) display a blinking white front LED to indicate not obtaining an IP address then default to using an IP address in the 169.254.x.x range. Your computers network connection, like wise if not configured for a static IP address, should also default to using an IP address in the 169.254.x.x range when it cannot obtain an IP address. The My Cloud then should be accessible to the computer. If not try using one of the WD Access program (https://support.wdc.com/product.aspx?ID=904) that looks for the My Cloud on the local network.

3

Switch is connected to the router. Will consider the other options.

Thanks for the response

4

If the My Cloud is configured to obtain an IP address automatically then it should pull an IP address from the router (if properly configured) if that switch is connected to a router. It is generally best to leave the My Cloud configured for default for the IP setting then access the router and assign an IP address to the My Cloud. This way the My Cloud will always use the same IP address, one that is in the same address pool as the other DHCP clients that access that router.

5

How do I execute this?

While My Cloud is connected directly to router - assign a static IP address.
Then remove MY Cloud from router and connect via switch.

Thanks

6

Connect the My Cloud to the router. Access the My Cloud Dashboard. Access the Settings > Network > Network Services section. Set Network Mode to DHCP if it is not set to DHCP already. Then access your router’s administration page and assign/reserve an IP address for the My Cloud. If you don’t know how then perform an internet search to learn how to access your router model/brand’s administration page to set or reserve a static IP address.

Or access the My Cloud Dashboard > Settings > Network > Network Services section and set Network Mode to Static and configure an IP address within the My Cloud. See the My Cloud User Manual (http://support.wdc.com/product.aspx?ID=904) or the Dashboard Help or the following WD Support document for more information on setting a static IP address.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=11384

7

Will try tonight - Thank you!