My Cloud = Slow, intermittent connection failed

My Cloud OS 3 Personal & Network Attached Storage My Cloud
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I have 2 WD My Clouds. One at work and the other at home.

Very similair networks, in fact I have gigabit switches at home and not at the office.

The My Cloud at the office is so much faster that my one at home, although has a fraction of the info on the one at home.

I have a time capsule as well. 10 x faster than the my cloud.

I will click on the my cloud device (on my mac under devices) and will wait a minute or so before I see the folders (4 folders to be exact), that’s if it connects at all. very often the ‘connection fails’. Then I wait again when I click on a folder, so on and so forth…very annoying.

I have the latest V04.01.01.413 and it seems worse than before but is always slow.

To copy files is even slower.

I actually just want to stop using it it’s so bad!

I have read some post that I should be in the wd software and copy and paste in there to cut out it going via my mac…still slow.

I have far too much info on it to format :frowning: will take forever to copy a backup.

What can I do ? could it be fautly? I live in SA and bought it in Dubai while on holiday so cant take it back unless it’s an international warrenty.

1 Like
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Welcome to the Community.

I understand your home’s switch is Gigabit, but how about the router itself?

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i agree, the more they update the slower it gets.

edit: i believe they are compromising drive speed for more cloud features and giving more memory to speed up web interface.

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Hi, sorry wasn’t getting notified of replies. Hopefully I’ve fixed that. No, I don’t think the router is a gigabit, I know, defeats the object :frowning: I don’t have gigabit switches or router at the office either but the one at work is so much quicker.