My Passport (750gb) no onger working

WD External Drives WD Portable Drives
1

Hi All,

I have read a few posts simular to my situation but the solution provided in those posts dont seem to apply to me so I thought I would start a new post.

I have had MyPassport for over a year now and it was working perfectly, very easy to use (which is good for someone like me who has little computing knowledge). HOWEVER, yesterday while watching a video the passport stopped working. Initially I thought I might have accidently shaken the cable which caused it to disconnect but when I reconnected the cable it wasn’t registering with my computer anymore (as if it wasn’t plugged in).

When i connect the cable to the PC the light indicators turns on (and remains on) for about 30seconds then starts flashing quite quickly. I can not hear any beeping sounds.

I have tried using different cables and computers/laptops but the drive wont ‘pop up’ like it did before.

Reading the other post, I have NOT dropped it or damaged it in anyway, I went into DISK MANAGEMENT and 

all I can see is my internal hard and CD Rom drive. I went into WD smart drive and can only see my C: drive/internal drive.

Can anyone please help.

Thanks in advance

Hades

2

Go to device manager to See if the drive is at least in there

Right Cilck in My computer / Computer > manage >Device manager , under disk Drives or usb Serial bus Controllers

If It is NOT Even in there , then i Will Suggest you to replace the drive :open_mouth:

3

Already done and not apeearing

Well if WD devices break down after a year then its the last time I purchase a WD device.

Any1 recommend something that will last?

4

Same issue as everyone else, it seems:

Passport 300GB external hard drive that has worked flawlessly for oh, 8-10 months, light is solid blue until I unlock it with password but then the Light flashes quickly and disc does not show up in My Computer.  I’m running XP.

I can see it in Device Manager and in Disk Management, but cannot see any of the files.  Disk management seems to indicate that the drive is healthy, but empty.  Sometimes I get a “would you like to format the drive” message, but I see nothing of the 60+ GB of data that exists on the drive.  Did the drive get magically reformatted somehow?  

This report looks okay, based on the comparisons I’ve seen in the thread so far:

     —===>Device Information<===—

English product name: “My Passport 070A”

ConnectionStatus:                  

Current Config Value:              0x01   → Device Bus Speed: High

Device Address:                    0x01

Open Pipes:                           2

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Device Descriptor<===

bLength:                           0x12

bDescriptorType:                   0x01

bcdUSB:                          0x0200

bDeviceClass:                      0x00   → This is an Interface Class Defined Device

bDeviceSubClass:                   0x00

bDeviceProtocol:                   0x00

bMaxPacketSize0:                   0x40 = (64) Bytes

idVendor:                        0x1058 = Western Digital Technologies, Inc.

idProduct:                       0x070A

bcdDevice:                       0x1032

iManufacturer:                     0x01

     English (United States)  “Western Digital”

iProduct:                          0x02

     English (United States)  “My Passport 070A”

iSerialNumber:                     0x03

     English (United States)  “575836304142395539353536”

bNumConfigurations:                0x01

          ===>Configuration Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x02

wTotalLength:                    0x0020   → Validated

bNumInterfaces:                    0x01

bConfigurationValue:               0x01

iConfiguration:                    0x00

bmAttributes:                      0x80   → Bus Powered

MaxPower:                          0xFA = 500 mA

          ===>Interface Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x04

bInterfaceNumber:                  0x00

bAlternateSetting:                 0x00

bNumEndpoints:                     0x02

bInterfaceClass:                   0x08   → This is a Mass Storage USB Device Interface Class

bInterfaceSubClass:                0x06

bInterfaceProtocol:                0x50

iInterface:                        0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

          ===>Endpoint Descriptor<===

bLength:                           0x07

bDescriptorType:                   0x05

bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2

bmAttributes:                      0x02   → Bulk Transfer Type

wMaxPacketSize:                  0x0200 = 0x200 max bytes

bInterval:                         0x00

     —===>Device Information<===—English product name: “My Passport 070A”
ConnectionStatus:                  Current Config Value:              0x01   → Device Bus Speed: HighDevice Address:                    0x01Open Pipes:                           2
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1bmAttributes:                      0x02   → Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2bmAttributes:                      0x02   → Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Device Descriptor<===bLength:                           0x12bDescriptorType:                   0x01bcdUSB:                          0x0200bDeviceClass:                      0x00   → This is an Interface Class Defined DevicebDeviceSubClass:                   0x00bDeviceProtocol:                   0x00bMaxPacketSize0:                   0x40 = (64) BytesidVendor:                        0x1058 = Western Digital Technologies, Inc.idProduct:                       0x070AbcdDevice:                       0x1032iManufacturer:                     0x01     English (United States)  "Western Digital"iProduct:                          0x02     English (United States)  "My Passport 070A"iSerialNumber:                     0x03     English (United States)  "575836304142395539353536"bNumConfigurations:                0x01
          ===>Configuration Descriptor<===bLength:                           0x09bDescriptorType:                   0x02wTotalLength:                    0x0020   → ValidatedbNumInterfaces:                    0x01bConfigurationValue:               0x01iConfiguration:                    0x00bmAttributes:                      0x80   → Bus PoweredMaxPower:                          0xFA = 500 mA
          ===>Interface Descriptor<===bLength:                           0x09bDescriptorType:                   0x04bInterfaceNumber:                  0x00bAlternateSetting:                 0x00bNumEndpoints:                     0x02bInterfaceClass:                   0x08   → This is a Mass Storage USB Device Interface ClassbInterfaceSubClass:                0x06bInterfaceProtocol:                0x50iInterface:                        0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x81   → Direction: IN - EndpointID: 1bmAttributes:                      0x02   → Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00
          ===>Endpoint Descriptor<===bLength:                           0x07bDescriptorType:                   0x05bEndpointAddress:                  0x02   → Direction: OUT - EndpointID: 2bmAttributes:                      0x02   → Bulk Transfer TypewMaxPacketSize:                  0x0200 = 0x200 max bytesbInterval:                         0x00

So, any thoughts?  I’d be surprised if it’s power supply since we’ve been using it for so long without a problem.  Seems like it just up and kicked the bucket.  

5

I have the exactly the SAME Issue with my 750GB My Passport 070A.  :frowning: :frowning:

I have loads of important data on it. And most of it the ONLY copy. :frowning:

Can anyone help?? Is it a cable problem or the HD has simply gone! Do I need to go for data-recovery… .can it be done?

6

I have the same problems with the same 750gb passport drive. I have tried everything from different WD cables, PC’s, rescans and cannot get it to connect. My bet is the internal usb component has failed? Is there any way to recover the data? Can it be successfully restored by recovery software/experts or am I wasting my time? Is there anything else I can try as it seems to be a common issue with these drives and is extremely frustrating… I have the new style drive, the activity light does come on and the drive does spin up. Any help appreciated, thanks in advance.

7

It can probably be recovered but it will be expensive.

Joe

8

Thanks for the reply Joe

Does anyone know if you can swap out the usb interface on these drives with another one (even swap the whole PCB board?) I am prepared to sacrifice a new 750gb usb drive to get the old one working. I have not used any encryption etc. Any other options/ideas guys have tried to get their data back from these drives?

Thanks.