I have purchased a Windows 7 computer but when trying a back up to my old faithful My Book - it does not respond as it is not recognized. Is it because I do not have a ‘driver’ for this hardware on my new computer? I went to WD.com but can’t find anything for 64 bit OS and this product.
Hello,
Currently, we don’t have aditional drivers for this unit since is a plug and play drive, meaning that it worked with the drivers that use the USB ports on your computer.
As a recommendation, check on disk management to see if the drive is showing. Also on device manager to see if the drive is showing with a Yellow admiration mark.
You’re kidding right? I have all my documents from my old computer on my WD5000ME and it’s freaking useless?
Help4All wrote:
Hello,
Currently, we don’t have aditional drivers for this unit since is a plug and play drive, meaning that it worked with the drivers that use the USB ports on your computer.
As a recommendation, check on disk management to see if the drive is showing. Also on device manager to see if the drive is showing with a Yellow admiration mark.
can someone please tell me the voltage of the power supply that comes with the apollo d1u d1b
Make sure you are not using a cable longer than the one supplied and don’t connect through a hub. Try a port on the back. If this is a powered drive plug directly into the wall instead of a surge protector. Does the drive show in Disk Management and does it say anything like Raw? What OS was the old PC?
Joe
sorry i failed to explaine. i need the voltage and amperage off the power supply for that particular external wd hard drive card i have lost my power cord to it
See if you can find your drive in the list http://wdc.custhelp.com/app/answers/detail/a_id/1378/session/L3RpbWUvMTMyMDE3MTc3OS9zaWQvak9TMVcxSWs%3D
Joe
Thank you for your response. It was very helpful.
Hello, I have this external drive and my laptop is not reading it. It is receiving power, green ring is lighted up, but it is not showing up as a drive under the computer pane. I checked device manager and it is showing a yellow asterick. It is saying that windows could not find a driver for it. When i search for a driver, I personally cannot find one either. So besides tearing into the enclosure and trying to read the drive via another device, is there no drivers for this thing? I have tried to get it working on both a windows 7 and windows 8 laptop. Any help would be appreciated.
I just had this happen to me. What ended up working was unplugging the power source, waiting a few seconds and then plugging it back in again with the drive already connected to the computer with the USB cord.
