Mycloud EX2 ULTRA red light static Power

WD External Drives External Drives
1

Hello i hope someone could help me.
I installed my EX2 ultra easyly (ethernet and power) but… the light of the power remains red static.
The others lights for the HDD are blue statics.
i tried to change my ethernet cables… reboot my router… power off his firewall… i tried to plug my EX2 to my PC to find the IP in correspondance with the Mac adress on the back of the product but still nothing…

Can you help me please.

2

Hi @Jipeg,

Please refer to the below article Solid and Blinking Red Power and Drive LED Status on a My Cloud:
https://support-en.wd.com/app/answers/detail/a_id/24755