my 2015er 2TB MyCloud worked fine for almost 2 years now. Beginning in March, the Cloud became incredibly slow. Sometimes it took forever to access directories on the cloud via smb, sometimes it were really fast. Now in may, i couldn’t access the data via mycloud.com sometimes. Rebooted it, upgrade firmware (don’t know which exactly).
It were getting worse and worse, didn’t change anything in my network, computer or else. Rebooting takes forever, rebooted it yesterday, white led for hours, this morning it became blue. Dashboard still not accessible. Network shares might had worked, after a few minutes waiting i got the password prompt for my share locally on my desktop. Although, it didn’t worked to well. Decided to reboot again. First for hours white solid white led (no pings, no ip has been given by the router (TL-WR1043ND). The white led flashed again, no access possible whether on the share or on the dashboard.
Decided to do 40s factory reset, solid white led for approx. 30 Minutes, now white flashing again. The reset should have worked, the router shows now the default hostname (see picture) and assaigned an IP to the Mycloud. Now i can ping my Mycloud, but accessing Dashboard isn’t possible (infinitive loading) either the shares are not accessible.
WD seems not to care about the many problems, so i decided to buy a Synology NAS Case in the future and taking the WD MyCloud HDD into that NAS. I’m sick of having no access to my valueable data again and again. Does anybody know if its possible to change the WD Red including all data and partitions into the Synology DS115J?
Or is there any other solution to get my MyCloud running again?
Thank in advance guys,
I don’t want to speculate on what might be causing the issue as symptoms like that can be indicative of several different problems. I’d highly recommend contacting our support team (see the link below) to see if they can help you access the device. If not, they can look at your warranty and see if you are still covered to get a replacement.
You might also want to try the device on another network - connect it to a friend or relatives router and see if you can access it there.
thanks for your answer. Already tried another network, didn’t work.
there isn’t left warranty. I doubt that the support is able to help me. Checked everything (router, cable, network…) I got it working yesterday late evening. First really slow in the dashboard then ~ 1 hr later it was really stable and fast (SMB, Dashboard, SSH and FTP worked fine). Set in the routeradmin a static IP for the mycloud, unplugged the LAN cable of the mycloud and replugged it in. Since that the mycloud is nearly unconnectable at all again. I don’t think the static IP is the problem - it could be the reconnect that makes this kind of problems.
Rebooting it again now, will take a few hours to get it back online. Hoping for the best. Are they any recommendated commands to execute to see the status on the mycloud? Used “free”, looked fine although.
Just tell your programming team to add two buttons that says “Scans off - Fast Cloud” and “Scans on - Slow Cloud”.
Let the customer choose when the scans are done. Default scans off…
Thus when the customers phones in to complain that there are no thumbnails, just tell them to turn scans on.
Simple.
This one change is a game changer. Nobody will ever complain about a slow cloud or slow dashboard ever again. You want thumbnails, DLNA scans, indexing etc. , turn scans on. I’ve been operating my clouds for the last 4 years without scans/index, no crons and I do have Cloud accessibility, so it is possible to have a great cloud.
i suspected the indexing and scan features as well in the last hours. So i recently add a “large” amount of JPG / NEF (Raw) Images on the drive. Maybe just 5-10 GB … since that i’m experiencing that kind of problems.
Turned off all scans and unwanted services i found in the dasboard. It took a bit before i could feel this changes. But now it is fast and accessible as hell. Were hard to get into the dashboard to make this changes though. Hope this performance is permanently now.
// Update: I can’t access it again - might the already generated thumbs a problem? Is there a way to clean out all thumbs etc. via SSH? // Update 2: I can access it every few minutes, without lags for a moment then again no accessibility
