I need to access the files in the MyCloud but am encountering the red light and seeing that the green light on the ethernet not turning on. Only the green light that is continuously blinking is turned on.
Anyone has any solutions to help me out?
@radiantforce
Have you tried a different ethernet connection on your router and if that doesn’t work then try a different ethernet cable?
Hi thank you for replying to me. I’ve tried that both. I have a new MyCloud Home and i’ve used the same cable&port and it works fine for that. I shifted that same connection over to the old MyCloud but it doesnt work. Just get the blinking green activity light and no solid green link light. After the orange light initiates on the front, it turns red.
It had happened yesterday but after a few tries it gave me a decent period of blue light that I was able to get some files out before it stopped working again. I’m wondering if it is an issue at the ethernet port of the MyCloud itself but the green activity light seems to suggest otherwise.
oh prior to this issue, i may have changed the ip address to the static mode instead. not sure if this may have cause the problem.
If you have set a static ip address using the My Cloud Dashboard, try preforming a 4 second reset. If that doesn’t work, then then try a 40 second reset.
How to Reset a My Cloud Device
https://support-en.wd.com/app/answers/detail/a_id/27402
thank you too for the reply. i gave that a go yesterday with the 40s reset and it seemed to work. it enabled me to transfer out some files (i assume here that it succeeded in the reset and should no longer be static ip?) but later on the transfer stopped and the issue popped up. So I unplug the device and plugged it back in hoping it should work. but it didnt. I’ve tried to do the 40s reset again today but it doesnt seem to work.
After the orange light it goes straight to red. What i did was to unplug the power, press the reset button and hold it while plugging back the power. held it longer pass the 40s and release. there isn’t any change in the light and it kept being orange throughout this process. eventually it turned red.
the device doesn’t seem to do anything too when i try 5s reset. Any chance I’m doing something wrong with the reset?
Per the supplied WD Support link above, this is how to do a 40 second reset:
To execute the 40 Second Reset :
- Power down the device and remove the power cord from the device
- Using a paperclip or narrow tipped pen, press and hold the reset button
- While continuing to hold the reset button, reconnect the power cord to the device and continue to hold the reset button for at least 40 seconds
- After releasing the reset button the device will reboot
What specific My Cloud model do you have? If single bay My Cloud, is it first gen or second gen? Is the My Cloud Dashboard accessible even with the front LED being red? Have you checked the local network router’s administration page to see if it lists an IP address or is handing out a IP address for the My Cloud?
If you haven’t done so already, use the forum search feature (magnifying glass icon top right) to find the numerous past discussions on My Cloud units with a red front LED to see if there are any suggestions in those past discussions that may help with your issue.
i have a single bay 2tb mycloud gen 1. the dashboard isn’t accessible and the router page doesnt show that it is online in the list there. i don’t see the usual ip address handed to it on the router either. Can’t find too much there on the search sadly. it’s really weird that the reset isn’t triggering too. any idea what it means by power down the device? there doesn’t seem to be anyway to turn it off other than turning off the power socket. do you know when doing the 40s reset, is the power cord to be powered the entire way?
Power down the device by removing the power cord to the unit. Then one would press and hold in the reset button, then one would (with their other hand), plug the power cord back into the unit while keeping the reset button pressed down. Wait 40 seconds while continuing to press the reset button and the unit should reset and reboot.
It is entirely possible either the hard drive is going bad or the firmware has been corrupted. On a first generation (v4.x firmware) single bay My Cloud one may have to extract (shuck) the hard drive from the My Cloud enclosure and attach it to a computer using a USB to SATA adapter. Then using Linux or a Linux driver for Windows see if the hard drive can be accessed and it’s contents read. One can use various disk tools at that point to see if the hard drive is going bad (like reading the SMART data). One can also follow one of the various unbrick methods to try and restore the first gen v4.x firmware to the unit.
